Jose Hernandez
Milwaukee,Wisconsin
Overview
15
15
years of professional experience
Work History
CSR, Sales
Uhaul Moving And Storage
09.2021 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Streamlined the sales process for increased efficiency and improved customer experience.
- Retained high-value accounts through attentive relationship management practices coupled proactive problem-solving initiatives aimed at addressing concerns preemptively before escalation occurred.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
Customer Service Representative
Burger King
06.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Head of Housekeeping Services
Motel 6 Hotel
02.2021 - 08.2021
- Established strong relationships with other department heads to coordinate efforts for seamless hotel operations.
- Streamlined housekeeping operations for increased efficiency through effective staff scheduling, task delegation, and resource allocation.
- Assessed staff performance regularly through evaluations and one-on-one meetings to provide constructive feedback on strengths and areas needing improvement.
- Contributed to overall hotel success by actively participating in cross-departmental initiatives focused on enhancing guest experiences from check-in to departure.
- Maintained a safe working environment through rigorous adherence to OSHA regulations and industry best practices.
- Coordinated special projects such as deep cleanings or renovations to minimize disruption to guests and maximize available resources.
- Continuously updated housekeeping procedures in accordance with evolving industry standards to maintain a competitive edge.
Sales Associate
Blockbuster Video
12.2012 - 04.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
CVS Pharmacy
09.2009 - 06.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Morton High School
Morton, MSSkills
- Cross-Selling and Upselling
- Data entry proficiency
- Empathy and patience
- Performance Tracking
- Strong negotiation skills
- Goal-oriented mindset
- Product Knowledge Expertise
- Persuasion techniques
- Sales Techniques Mastery
- Customer Relations
- Sales closing
- Problem Resolution
- Strategic sales knowledge
- Multi-line phone talent
- Service Upselling
- Order Processing
- Call Center Operations
- Customer Relationship Management (CRM)
- Sales expertise
- Product Sales
- Complaint Handling
- Scheduling
- Money handling abilities
- Store maintenance
- Service standard compliance
- Minute Taking
- Follow-up skills
- Product and service solutions
- Stock management
- Data Entry
- Conflict Resolution
- Complaint resolution
- Building rapport
- Conflict Mediation
- Team Development
- Account Management
- Active Listening
- Order Fulfillment
- Staff Training
- Warranty Service
- POS systems expert
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Appointment Scheduling
- Payment Processing
- Paperwork Processing
- Reading Comprehension
- Research
- Proofreading
- Staff education and training
- Project management abilities
Timeline
CSR, Sales
Uhaul Moving And Storage
09.2021 - Current
Head of Housekeeping Services
Motel 6 Hotel
02.2021 - 08.2021
Customer Service Representative
Burger King
06.2020 - 11.2021
Sales Associate
Blockbuster Video
12.2012 - 04.2013
Sales Associate
CVS Pharmacy
09.2009 - 06.2010
Morton High School