Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Hernandez

Inglewood,CA

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

21
21
years of professional experience

Work History

Store Manager

Trader joes Corporate offices
01.2011 - 03.2024
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Preserved product quality by maintaining stockrooms.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated and maintained store signage and displays.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Established store tactics and strategies to achieve operational performance and sales goals.

Manager

Gelson's
08.2003 - 01.2011
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.

Education

Bachelor of Arts - Business Management Degree Specialization

University of California, Santa Barbara
Santa Barbara, CA
06.2011

Associate of Arts - Business Economics

Santa Barbara City College
Santa Barbara, CA
06.2007

Skills

  • Inventory Management
  • Store Opening and Closing Procedures
  • Staff Supervision
  • Payroll Management
  • Recruiting and Hiring
  • Store Merchandising
  • Multitasking and Organization
  • Documentation and Reporting
  • Cash Management
  • Employee Supervision and Motivation
  • Policies and Procedures
  • Team Building and Leadership
  • Verbal and Written Communication
  • Pricing Strategies
  • Sales Strategies
  • Customer Service
  • Store Operations Oversight
  • Finance and Accounting Oversight
  • Employee Motivation
  • Operations Oversight
  • Financial Statement Review
  • Sales Tracking
  • Staff Development
  • Recruitment and Hiring
  • Goal Setting
  • Training Management
  • Team Leadership
  • Revenue Forecasting
  • Hiring and Onboarding
  • Supplier Monitoring
  • Decision Making
  • Quality Assurance
  • Administrative Management
  • Transportation Management Systems
  • Purchasing Management
  • Web-based Logistics Information Systems
  • Logistics and Supply Chain Software
  • Logistics Planning
  • Time Management
  • Problem-Solving
  • Customer Relations

Languages

Spanish
Armenian

Timeline

Store Manager

Trader joes Corporate offices
01.2011 - 03.2024

Manager

Gelson's
08.2003 - 01.2011

Bachelor of Arts - Business Management Degree Specialization

University of California, Santa Barbara

Associate of Arts - Business Economics

Santa Barbara City College

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Jose Hernandez