Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jose Hernandez III

Keyport,NJ

Summary

  • Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Multi-task's and works independently and within teams in fast-paced, high-volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record.
  • Methodical Maintenance team member bringing 4+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Bicycle Sales/Technician

B3 Giant Bicycles
Howell Township, NJ
09.2018 - Current
  • Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Lead Sales Representative

DICK'S Sporting Goods
West Long Branch, NJ
09.2017 - Current
  • Monitored sales team performance and provided constructive feedback.
  • Reported sales data to upper management for review.
  • Led sales team to exceed quarterly sales goals.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Championed company products and increased quarterly revenue.
  • Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Warehouse Maintenance

Sferra bros. Fine linens
Edison, 15 Mayfield ave Edison NJ 08837
06.2014 - 08.2018
  • Created shipping labels to complete daily order processing.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Built and wrapped pallets to secure shipment with freight carriers.
  • Reviewed orders to verify products met specifications.
  • Packed, weighed and shipped items per customer specifications.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Packed and loaded boxes into vehicles using care to prevent damage.
  • Developed plan-o-grams and layouts that maximized sales.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Sales Lead

Sports Authority
Hazlet, NJ
09.2005 - 04.2014
  • Cross-trained and backed up other customer service managers
  • Solved unresolved customer issues
  • Promptly responded to inquiries and requests from prospective customers
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
  • Maintained up-to-date knowledge of product and service changes
  • Effective liaison between customers and internal departments
  • Facilitated inter-departmental communication to effectively provide customer support
  • Managed work flow to exceed quality service goals
  • Updated customer orders from start to finish in an accurate and timely manner
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.

Sales Associate

Pep Boys
Hazlet, NJ
03.2003 - 04.2005
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed, marketed and sold full range of products and support services.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Prepared large cash deposits with zero discrepancies.

Education

High School Diploma - Automotive

Red Bank Regional High School
2003

Skills

  • Reliable and punctual
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Dealing with returns/exchanges
  • Excellent people skills
  • Credit card processing
  • Revenue Generation
  • Bicycle Sales expertise
  • Customer Relations
  • Retention strategies

Accomplishments

  • Received the "Employee of the Month" award after 2 months of employment
  • Promoted to Key Holder after only 3 months of employment
  • Achieved status as one of 10 top sales performers in the region comprised of 32 stores
  • Achieved top service excellence award in store based on customer surveys on multiple occasions
  • Ranked #1 in sales for entire company (Dicks Sporting Goods) for Q4 2020
  • Consistently ranked in top 10 in sales for Dicks Sporting goods Quarterly

Certification

  • Shimano STEC fully certified since 2017
  • Sram STU certified since 2017
  • Dicks sporting goods sales and service excellence accredited

Timeline

Bicycle Sales/Technician

B3 Giant Bicycles
09.2018 - Current

Lead Sales Representative

DICK'S Sporting Goods
09.2017 - Current

Warehouse Maintenance

Sferra bros. Fine linens
06.2014 - 08.2018

Sales Lead

Sports Authority
09.2005 - 04.2014

Sales Associate

Pep Boys
03.2003 - 04.2005

High School Diploma - Automotive

Red Bank Regional High School

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Jose Hernandez III