Jose Hernandez

Develop a plan for 10+ commercial program to achieve their target goal before the end of the year. Manage key performance indicators on the daily, weekly and monthly basis in order to ensure positive EBIT and target goals are met. Establish a relationships with regional focus accounts and also commercial customers, by doing so was able to help establish a partnership between AutoZone and multiple multi-rooftop locations. Coached and trained all members of the territory and newly promoted Territory Sales Managers on customer service, product knowledge, new selling techniques, and best practices.

Developed and implemented sales strategies with in company guidelines to help expand program base, resulted in program being over 1.5 million dollars in sales for the first time. Managed daily, weekly key performance indicators to help exceed company expectation. Helped train and develop all new commercial manager for the district. Managed and maintained good standing credit account with customers. Develop relationships with customers to help increase retentions. Ranked 2nd in the company as a Commercial Sales Manager and was awarded Sales Leadership Council.

Ensure commercial orders, returns, and payments were being processed correctly. Trained new commercial drivers on standard procedures and efficiency. Manage key performance indicators, focusing on customer retention, and also new customers in order to ensure incremental sales.

Verified returns and also cash handling. Trained new hires on customer service and also product knowledge. Utilize key reporting indicators on the daily basis to verify store is on track for the week to meet company expectations. Attended inventories at sister locations. Completed inventory management for store and verified discrepancies.

Made sure all task were completed during shift. Provided all customers with great customer service, restocked and organize inventory on sales floor, assisted customers with returns and locating their needs within inside the store.