Jose Hernandez
Winchester,VA
Summary
Proven leader in hospitality, adept in staff training and supervision with a solid foundation in alcohol safety from TGI Fridays. Excelled in elevating customer service standards, achieving increased loyalty through attentive service and strong communication. Skilled in cash handling and fostering a team environment, significantly boosting bar profitability and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Head Bartender
TGI Fridays
10.2015 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Ranchero Mexican Restaurant
03.2014 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
John Handley
Winchester, VA06.2013
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Cash handling expertise
- Attentive service
- Strong Communication Skills
- Customer Service
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
Timeline
Head Bartender
TGI Fridays
10.2015 - Current
Server
Ranchero Mexican Restaurant
03.2014 - 05.2015
High School Diploma -
John Handley