Jose Hernandez
San Francisco,CA
Summary
At Kaiser Permanente, I excelled as a Senior Lead Clerk in the Department of Psychiatry, where my leadership in crisis management and mentorship significantly boosted team performance. Expert in records analysis and administrative support, I streamlined operations, enhancing customer satisfaction and operational efficiency. My blend of problem-solving and relationship-building skills fostered a collaborative and results-driven environment.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Senior Lead Clerk, Department of Psychiatry
Kaiser Permanente
06.1987 - 03.2017
- Worked as a member of the Clinical Psychiatric Crisis Team with expertise on handling stressful Emergency situations
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Ensured strict adherence to company policies while performing routine audits of procedure compliance.
- Maintained accurate records of employee attendance, facilitating efficient payroll processing.
- Enhanced communication between departments through the establishment of clearly-defined channels.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
- Optimized workflow processes by identifying bottlenecks and implementing solutions to address them directly.
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Coordinated meetings and events, ensuring all logistics were handled smoothly and successfully.
- Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
- Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
- Developed training materials for new hires, fostering a consistent onboarding process for all team members.
- Provided administrative support to executive staff members when needed, demonstrating adaptability and resourcefulness in high-pressure situations.
- Assisted with onboarding of new employees.
Education
Bachelor of Science - Chemistry And Biology
University Jose Simeon Canas
San Salvador, El Salvador10-1982
Skills
- Organizational leadership
- Records analysis
- Document preparation
- Paperwork processing
- Meeting facilitation
- Information classification
- Scheduling expertise
- Cash handling
- Relationship building
- Quality control
- Administrative support
- Teamwork and collaboration
- Problem-solving
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Senior Lead Clerk, Department of Psychiatry
Kaiser Permanente
06.1987 - 03.2017
Bachelor of Science - Chemistry And Biology
University Jose Simeon Canas
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