Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Jose Hernandez

West Valley City,UT

Summary

Dynamic professional with extensive experience at Olive Garden Restaurant, excelling in customer service and team leadership. Proven track record in implementing quality control measures and enhancing employee training programs. Bilingual communicator adept at resolving conflicts and managing inventory effectively, driving operational success and fostering a positive workplace culture.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Olive Garden Restaurant
Provo, UT
11.2021 - Current
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Implemented quality control measures to uphold company standards.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Host

Prohibition
Murray, UT
09.2020 - 11.2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Took reservations from patrons by phone or online.
  • Informed customers of daily specials and signature menu items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Monitored food quality before serving, ensuring all dishes met establishment standards.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Effectively multitasked within fast-paced environment.
  • Assisted in setting up the bar for service shift.

Online Customer Service Representative

Sundance Catalog
West Valley City, UT
10.2017 - 03.2020
  • Delivered personalized written support via email with instructions regarding products.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Monitored incoming calls to ensure quality standards were met.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Suggested additional products or services to meet the needs of customers.
  • Performed follow-up tasks after each call or online conversation with customers.
  • Created detailed documentation of each customer interaction for future reference purposes.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Maintained composure and patience in dealing with aggressive customers.

Corporate Sales Coordinator

Mrs. Fields
West Valley City, UT
10.2016 - 01.2017
  • Responded promptly to customer inquiries about product features and benefits or technical issues.
  • Managed relationships with customers to ensure satisfaction with products and services.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Generated leads through outbound calls, emails, trade shows, and other sources of contact information.
  • Prepared and promptly sent proposals, contracts and correspondence to facilitate sales process.
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.
  • Connected with potential customers to build new corporate partnerships and solicit sales.

Education

GED -

Granite Connection High School
Millcreek, UT
11-2020

Skills

  • Customer service
  • Inventory management
  • Quality control
  • Employee training
  • Documentation management
  • Communication skills
  • Adaptability and flexibility
  • Time management
  • Workload management
  • Retail operations management
  • Microsoft office expertise
  • Bilingual communication
  • Team leadership
  • Project management

Affiliations

  • Reading
  • Writing
  • Swimming
  • Hiking

Certification

  • Food Handlers
  • Bartending Permit

Languages

Spanish
Professional

References

References available upon request.

Timeline

Assistant Manager

Olive Garden Restaurant
11.2021 - Current

Host

Prohibition
09.2020 - 11.2021

Online Customer Service Representative

Sundance Catalog
10.2017 - 03.2020

Corporate Sales Coordinator

Mrs. Fields
10.2016 - 01.2017

GED -

Granite Connection High School

Similar Profiles

CREATE PROFILE
Jose Hernandez