Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Hernandez

Splendora,TX

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.

Knowledgeable [Desired Position] with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.

Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.

Overview

15
15
years of professional experience

Work History

Service Advisor

Gillman Chevrolet
10.2020 - 06.2025
  • Assisted customers with service inquiries, ensuring high levels of satisfaction and prompt resolution.
  • Coordinated service appointments and follow-ups, enhancing customer retention through effective communication.
  • Provided detailed explanations of service processes and recommendations to customers, fostering trust and transparency.
  • Collaborated with technicians to prioritize workflow and ensure timely completion of services.
  • Streamlined service operations by implementing process improvements that reduced wait times for customers.
  • Maintained accurate records of customer interactions and services rendered, supporting efficient operational flow.

Assistant Manager

Charlie Clark Nissan
04.2011 - 09.2020
  • Managed daily operations to optimize team performance and enhance customer satisfaction.
  • Developed training programs for new staff, improving onboarding efficiency and retention rates.
  • Analyzed sales data to identify trends, informing inventory management and promotional strategies.
  • Coordinated team schedules, ensuring adequate coverage during peak hours and special events.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Sales Associate

Northside Ford
01.2010 - 04.2011
  • Assisted customers in selecting vehicles based on needs and preferences.
  • Conducted product demonstrations to highlight vehicle features and benefits.
  • Managed inventory levels, ensuring timely restocking of popular models.
  • Collaborated with sales team to develop targeted marketing strategies for promotions.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.

Education

Los Fresnos High School
Los Fresnos, TX

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment

Languages

English
Spanish

Timeline

Service Advisor

Gillman Chevrolet
10.2020 - 06.2025

Assistant Manager

Charlie Clark Nissan
04.2011 - 09.2020

Sales Associate

Northside Ford
01.2010 - 04.2011

Los Fresnos High School
Jose Hernandez