Jose Hernandez
Kissimmee,FL
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Manager
EL Car Wash
Davenport, FL
01.2025 - Current
- Managed daily operations of car wash facilities and ensured service quality.
- Directed daily operations to ensure efficient service and customer satisfaction.
- Implemented staffing schedules to optimize workforce management and productivity.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Delegated work to staff, setting priorities and goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
General Manager Certified Trainer
Mister Car Wash
Poinciana , FL
12.2021 - 01.2025
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff scheduling and training for optimal team performance and productivity.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Delegated work to staff, setting priorities and goals.
- Assessed employee performance through regular evaluations and feedback.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed reports to summarize team progress and operational effectiveness.
- Coached, mentored and trained team members in order to improve their job performance.
General Manager
Top Dog Express
Poinciana, FL
03.2020 - 12.2021
- Managed daily operations to ensure efficient workflow and productivity.
- Oversaw staff scheduling to optimize coverage and meet operational needs.
- Collaborated with team members to address customer inquiries and resolve issues.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
General Manager
Blue Water Express
Poinciana, FL
01.2015 - 03.2020
- Managed daily operations to ensure efficient workflow and productivity.
- Collaborated with team members to address customer inquiries and resolve issues.
- Oversaw staff scheduling to optimize coverage and meet operational needs.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-2013
Skills
- Operations management
- Budgeting
- Staff training
- Inventory control
- Scheduling
- Customer relationship management
- Effective communication
- Strategic planning
- Performance evaluation
- Leadership development
- Effective team building
- Team collaboration
- Coaching and mentoring
Languages
English
Professional
Spanish
Professional
Certification
Sonny's Car Wash College- Equipment Maintenance
Timeline
Site Manager
EL Car Wash
01.2025 - Current
General Manager Certified Trainer
Mister Car Wash
12.2021 - 01.2025
General Manager
Top Dog Express
03.2020 - 12.2021
General Manager
Blue Water Express
01.2015 - 03.2020
High School Diploma -
Perth Amboy High School