Jose Hernandez
Buckeye,AZ
Summary
Experienced Lead Fence Technician with a strong focus on troubleshooting, safety compliance, and team training. Proven track record in enhancing operational efficiency and customer satisfaction through effective process improvements.
Overview
11
11
years of professional experience
Work History
Lead Fence Technician
United Site Services
North Phoenix
03.2022 - Current
- Operated and maintained portable sanitation equipment to ensure optimal functionality.
- Conducted routine inspections of service vehicles for safety compliance and maintenance needs.
- Collaborated with team members to streamline waste removal processes, enhancing operational efficiency.
- Trained junior technicians on equipment handling and safety protocols, fostering a culture of safety awareness.
- Assisted in managing inventory levels for supplies, ensuring timely availability for daily operations.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
Site Manager
Amazon
Phoenix, AZ
03.2015 - 10.2022
- Directed daily operations of warehouse activities to enhance productivity and efficiency.
- Managed team performance through training, mentoring, and regular feedback sessions.
- Implemented process improvements that reduced operational costs and increased throughput.
- Oversaw inventory management systems ensuring accuracy in stock levels and order fulfillment.
- Coordinated safety initiatives, leading to improved compliance with regulatory standards.
- Developed strategic plans for workforce scheduling aligning with peak demand periods.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Assumed responsibility for personnel deployed to work site.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Interviewed, hired, and trained new workers.
Education
High School Diploma -
West Phoenix High School
Phoenix, AZ06.1999
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Installation and repair
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Heavy lifting
- Workload management
- Routine Inspections
- Deadline oriented
- OSHA compliance
- Relationship building
- Safety Equipment
- Performance improvement
- Issue resolution
- Document preparation
- Staff education and training
- Project management
- Inventory oversight
- Production scheduling
- Manufacturing processes
- Plant operations support
- Cost control
- Minor Carpentry
- Residential construction
- Drywalling
- Construction management
- Problem-solving
- Mechanical tools
- Job site cleanup
- Loading and unloading
- Critical thinking
- Verbal and written communication
- File and record maintenance
- Equipment operation
- Health and safety regulations
- Regulatory compliance
- Repair services
- Team Training
- Information tracking
- Project Support
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lead Fence Technician
United Site Services
03.2022 - Current
Site Manager
Amazon
03.2015 - 10.2022
High School Diploma -
West Phoenix High School