Open To Work
Jose Hernandez-Cruz
Charleston,SC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Tennis Camp Instructor
San Andrews Parks and Playground
Charleston, SC
06.2020 - Current
- Instructed campers in tennis fundamentals and advanced techniques, fostering skill development.
- Organized daily practice sessions and drills, ensuring effective use of training time.
- Developed engaging lesson plans tailored to various skill levels and age groups.
- Monitored camper progress, providing constructive feedback to enhance performance.
- Implemented safety protocols during all activities, prioritizing camper well-being.
- Mentored junior instructors, sharing best practices in teaching and camp management.
- Demonstrated adaptability by modifying lesson plans based on weather conditions, facility availability, or other unforeseen circumstances.
Counter Service Associate
Cookie Dough Bliss
Charleston, SC
10.2023 - 10.2024
- Scooped and served a variety of cookie dough flavors to ensure customer satisfaction.
- Maintained cleanliness and organization of the scooping area to promote safety and efficiency.
- Assisted in training new team members on proper scooping techniques and customer service standards.
- Managed inventory levels to ensure adequate supplies of ingredients for daily operations.
- Collaborated with team members to streamline workflow during peak service hours.
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Sustained store''s visual appeal by regularly organizing display cases and making sure all signage was updated accordingly.
- Assisted in training new scoopers, offering guidance on techniques and company policies.
- Increased sales through upselling additional toppings and menu items to customers.
- Facilitated smooth handover between shifts by communicating essential information about current inventory levels, cash register status, and any outstanding tasks.
- Consistently met or exceeded sales targets by utilizing product knowledge and understanding customer preferences.
- Bolstered store reputation through friendly interactions with customers and active listening to their preferences or concerns.
- Enhanced teamwork by effectively collaborating with fellow employees to complete tasks on time.
Retail Sales Associate, Event Assistant
VIP Photos
Charleston, SC
11.2023 - 12.2023
- Delivered exceptional customer service, enhancing overall shopping experience and fostering client loyalty.
- Maintained product displays, ensuring visual appeal and adherence to brand standards.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Assisted in inventory management, tracking stock levels to prevent shortages and overstock situations.
- Implemented sales strategies that increased upselling opportunities during customer interactions.
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Led initiatives to enhance customer engagement through targeted communication strategies.
- Engaged customers through product demonstrations, enhancing overall shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
High School Diploma -
West Ashley High School
Charleston, SC05-2024
International Business
Jacksonville University
Jacksonville, FL 08.2024 - 04.2026
International Business
College of Charleston
Charleston, SC01-2028
Skills
- Positive attitude and enthusiasm
- Strong communication skills
- Physical fitness and stamina
- Public speaking experience
- Networking and relationship building
- Conflict resolution
- Patience and tact
- Multilingual communication
- Experience with adaptive tennis programs
- Experience with coaching
- First aid and CPR certified
- Organizational skills for planning
- Knowledge of equipment maintenance
- Adaptability to different ages
- Client relationship building
- Injury prevention
- Equipment management
- Competition preparation
- Exceptional time management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
Accomplishments
Employee of the Month past two years (St Andrews Parks and Playground)
Certification
- Cpr Training - 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeInternshipLocation Preference
HybridOn-SiteTimeline
International Business
Jacksonville University
08.2024 - 04.2026
Retail Sales Associate, Event Assistant
VIP Photos
11.2023 - 12.2023
Counter Service Associate
Cookie Dough Bliss
10.2023 - 10.2024
Tennis Camp Instructor
San Andrews Parks and Playground
06.2020 - Current
High School Diploma -
West Ashley High School
International Business
College of Charleston