Creative Business Owner with exceptional background spent in customer service/management . Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
17
17
years of professional experience
Work History
Salon Owner/Operator
Self-employed
11.2006 - Current
Kept all building areas and equipment functional and well-organized to promote business performance.
Learned and remained updated on statutory requirements and regulations.
Consulted with customers to assess needs and propose optimal solutions.
Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
Put together realistic budgets based upon costs and fees for successfully operating business.
Prepared bank deposits and handled business sales, returns and transaction reports.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Assessed damaged materials and notified maintenance personnel of needed repairs.
Prepared annual budgets with controls to prevent overages.
Interacted well with customers to build connections and nurture relationships.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced operational risks while organizing data to forecast performance trends.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.