Selena Fernandez
Orlando,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every patient a positive and memorable experience. Successful at balancing patient and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
3
3
years of professional experience
Work History
Insurance Customer Service Representative
Florida One Insurance Agency
Miami Lakes, FL
03.2020 - 07.2020
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Medical Receptionist
Advent Health Orlando
Orlando, FL
04.2022 - 01.2023
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Trained for Epic, Athena, and Cerner
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2020
Associate of Arts - Psychology
Valencia College
Orlando, FL12.2022
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL05.2024
Skills
- High-energy attitude
- Call Center Operations
- Customer relations
- HIPAA compliance
- Fluent in English and Spanish
- Quick problem solver
- Patient scheduling
- Effective listening
- Front desk operations
- HIPAA guidelines
- Referral verification
- Proficient in Epic, Athena, and Cerner
- Telephone etiquette
- Records maintenance
- Computer skills
- Conflict resolution
- Training & development
- Team building
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
Advent Health Orlando
04.2022 - 01.2023
Insurance Customer Service Representative
Florida One Insurance Agency
03.2020 - 07.2020
High School Diploma -
Hialeah Gardens Senior High School
Associate of Arts - Psychology
Valencia College
Bachelor of Science - Clinical Psychology
University of Central Florida
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