Jose Herrera
Seneca,SC
Summary
Adept at managing high-pressure situations, I leveraged my problem-solving and communication skills at Rutherford County 911 Communications to enhance response efficiency. My experience spans patient transport, customer service, and leadership roles, notably improving team coordination and process flow at Dollar General. My track record showcases a blend of team work and management prowess, driving operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Transporter
Northeast Georgia Health System
Gainesville, GA
12.2024 - Current
- Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
911 Telecommunicator
Rutherford County 911 Communications
Forest City, NC
02.2024 - 04.2025
- Used radio, telephone and computer system to update first responders with new information.
- Alerted supervisors immediately if any life threatening situation arose while communicating with a caller or monitoring field unit progress.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
CUSTOMER SERVICE AGENT
Trego-Dugan
Greer, SC
10.2024 - 12.2024
- Dealing with complications with passengers while solving the problems
- Boarding & ooading the aircraft
- Loading baggage on the bag belt, making announcement throughout the terminal
ASSISTANT MANAGER
Dollar General
Lawndale, NC
06.2020 - 11.2024
- Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process ow
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness
Education
HIGH SCHOOL DIPLOMA -
Rutherford Opportunity Center
Forest City, NC05.2021
Skills
- Communication
- Patience
- Team Work
- Management
- Problem-Solving
- Scheduling Coordination
Certification
- BLS/CPR Certified
Languages
English
Native/ Bilingual
Timeline
Patient Transporter
Northeast Georgia Health System
12.2024 - Current
CUSTOMER SERVICE AGENT
Trego-Dugan
10.2024 - 12.2024
911 Telecommunicator
Rutherford County 911 Communications
02.2024 - 04.2025
ASSISTANT MANAGER
Dollar General
06.2020 - 11.2024
- BLS/CPR Certified
HIGH SCHOOL DIPLOMA -
Rutherford Opportunity Center
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