Summary
Overview
Work History
Education
Skills
Timeline
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Jose Hinojosa-Islas

Jose Hinojosa-Islas

Las Vegas,NV

Summary

Outgoing OPC and Greeter with 10 years of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly. Experience on most of all the shows by the Strip and know how to explain them to the tourist (bilingual English-Spanish).

Overview

11
11
years of professional experience

Work History

GREETER

Wyndham Vacation Ownership
05.2023 - Current
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests over 5 Caesars Palace Properties.
  • Acted as first point of contact for visiting clients and customers.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • With Performance award

OPC AND CONCIERGE PLAZA HOTEL

TLC
12.2019 - 05.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

MANAGER OF KOI NIGHTCLUB

Koi Sushi
01.2019 - 12.2019
  • Planned, organized, and coordinated special events and celebrations.
  • Increased staff performance and engagement via motivational leadership.
  • Raised club traffic and brand reach with innovative online promotions.
  • Delivered savings by negotiating cost-effective contracts with vendors.
  • Recruited, hired, and trained to develop high-performing staff.
  • Implemented policies and procedures to improve club operations and standards.
  • Scheduled staff shifts to meet business demands and coordinate adequate coverage.
  • Worked with marketing teams to create marketing and promotional content for social media.
  • Conducted regular evaluations of staff to drive quality service and customer satisfaction.
  • Monitored cash flow and accounting operations to support accurate record-keeping.

JOB COUCH AND GREETER

Wyndham
01.2013 - 01.2019
  • Training new hiring to help guest with directions, accommodations, suggestions, planning their vacations better, selling tickets and making sure they feel like home at the Casinos and Resorts in Vegas.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • With Award of a MILLION DOLLAR PRODUCER.

Education

Bachelor of Science - Philosophy And Religious Studies

UTEP
El Paso, TX
07.2004

Skills

  • Cash handling
  • Communications (English-Spanish)
  • Customer Service
  • Marketing
  • Sales
  • Training
  • Guest Satisfaction

Timeline

GREETER

Wyndham Vacation Ownership
05.2023 - Current

OPC AND CONCIERGE PLAZA HOTEL

TLC
12.2019 - 05.2023

MANAGER OF KOI NIGHTCLUB

Koi Sushi
01.2019 - 12.2019

JOB COUCH AND GREETER

Wyndham
01.2013 - 01.2019

Bachelor of Science - Philosophy And Religious Studies

UTEP

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Jose Hinojosa-Islas