Jose Hinojosa-Islas

Offered friendly service to all the customers at Holiday Inn Express Waikiki and Wyndham Resorts Waikiki. Addressed customer inquiries with prompt and professional responses via phone, email and in-person interactions. Booking Time Share tours for Wyndham Club Waikiki.

• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests over 5 Caesars Palace Properties.
• Acted as first point of contact for visiting clients and customers.
• Answered customer questions and pointed individuals in right directions.
• Provided friendly, attentive service throughout peak times for responsive customer care.
• With Performance award

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

• Planned, organized, and coordinated special events and celebrations.
• Increased staff performance and engagement via motivational leadership.
• Raised club traffic and brand reach with innovative online promotions.
• Delivered savings by negotiating cost-effective contracts with vendors.
• Recruited, hired, and trained to develop high-performing staff.
• Implemented policies and procedures to improve club operations and standards.
• Scheduled staff shifts to meet business demands and coordinate adequate coverage.
• Worked with marketing teams to create marketing and promotional content for social media.
• Conducted regular evaluations of staff to drive quality service and customer satisfaction.
• Monitored cash flow and accounting operations to support accurate record-keeping.

• Training new hiring to help guest with directions, accommodations, suggestions, planning their vacations better, selling tickets and making sure they feel like home at the Casinos and Resorts in Vegas.
• Provided coaching and mentoring to employees.
• Analyzed and evaluated training effectiveness and program outcomes.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• With Award of a MILLION DOLLAR PRODUCER.