JOSE HONAROTO
Clovis
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Parts Coordinator
Torque by Ryder
09.2022 - 02.2025
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ordered parts for customers, repair shops, and service departments for use in tractor/trailer equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Input high volume of monthly invoices with consistent accuracy.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Executed billing tasks and recorded information in company databases.
Fleet Service Advisor
City of Dallas
02.2020 - 09.2022
- Made repair recommendations and managed delivery of repairs by setting and managing customer expectations.
- Advised customers on care of vehicle and value of maintaining vehicle in accordance with manufacturers' specifications.
- Scheduled service for customers both in person or on phone to facilitate prompt and accurate diagnosis of problems.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Created and maintained daily and weekly reports for upper management.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
Store Manager
Yesway
04.2017 - 02.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Merchandiser
Independent Contracting
01.2015 - 01.2025
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored and replenished display inventory and restructured according to available stock.
- Arranged consistent shelves, bins, and racks at multiple locations by following established planograms.
Education
No Degree - Cybersecurity
Southern New Hampshire University
04.2025
Skills
- Stock control
- Purchasing strategies
- POS systems operations
- Invoice processing
- Operations management
- Staff training
- Inventory management
- Customer service
Qualifications Summary
- Highly personable Customer Service Professional with over 20 years of experience.
- Formally trained in the Microsoft Office suites including Word, PowerPoint, Access, Excel and Outlook.
- Fluent in conversational Spanish.
- Works well in both group settings and independent settings.
Languages
Spanish
Native or Bilingual
Timeline
Parts Coordinator
Torque by Ryder
09.2022 - 02.2025
Fleet Service Advisor
City of Dallas
02.2020 - 09.2022
Store Manager
Yesway
04.2017 - 02.2020
Merchandiser
Independent Contracting
01.2015 - 01.2025
No Degree - Cybersecurity
Southern New Hampshire University
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