Jose Huerta
Kyle,Texas
Summary
- Customer Service Representative brings top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
- Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand.
- Goal-oriented and energetic coaching assistant talented at motivating players to succeed. Extensive background in coaching athletes by utilizing consistent practice and training. Passionate about mentoring players to build sustainable training habits and support active lifestyles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
QuikTrip
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Processed cash register transactions on POS and provided correct change
- Provided customers with outstanding customer service exceeding store expectations.
Online Personal Shopper
H-E-B Plus
- Served customers expertly for orders of different sizes and obtained consistent repeat business based on service quality
- Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes
- Established and maintained strong relationships with high-profile clients, providing personalized shopping experiences
- Organized trips and routes for maximum hourly rates.
Cook
Sonic
- Followed established recipes to prepare and cook menu items
- Checked kitchen equipment for proper operation, notifying management of problems
- Trained team members in grilling, frying and sauteing techniques
- Cooked items to correct temperatures to minimize risk of food-borne illness.
Cart Pusher
Walmart
- Greeted customers warmly and delivered exceptional service to every guest
- Introduced promotions and opportunities to customers to increase customer traffic
- Worked in different areas of warehouse floor and at dock to meet ever-changing needs
- Inspected equipment daily to identify and handle maintenance needs impacting performance
- Ensured the lot was clear of any carts and trash.
Cook
Jack In The Box
- Complied with portioning requirements to adhere to budget and minimize waste
- Readied ingredients in advance to reduce loads during rush periods
- Followed established recipes to prepare and cook menu items
- Checked kitchen equipment for proper operation, notifying management of problems.
Member Service Representative
Saint Mary's University Athletics
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
Education
Bachelor of Science - Exercise Science
St Mary's University
San Antonio, Texas05.2027
High School Diploma -
Idea Montopolis College Prep
Austin, Texas05.2023
Skills
- Loss Prevention
- Conflict resolution
- Customer service excellence
- Inventory control
- Bilingual
- Work planning and scheduling
- Communication
- Problem solving
- Leadership
- Teamwork
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries and accurately providing information to resolve product/service complaints and customer satisfaction.
- Contributed to a consistent customer satisfaction rating through quality and timely service.
- Received numerous commendations from supervisors for team building, mentoring, and leadership skills.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Awards
- Most improved in science
- Highest yearly overall grade for psychology
Certification
- First Aid/CPR Certified (Expires 4-Mar-2026)
- CITI Certified (Expires 28-Feb-2027)
- Seller Training Certified (Expires 23-Aug-2026)
- Food Handler Training Certified (Expires 17-Jul-2024)
Timeline
Member Service Representative
Saint Mary's University Athletics
09.2023 - Current
Cashier
QuikTrip
Online Personal Shopper
H-E-B Plus
Cook
Sonic
Cart Pusher
Walmart
Cook
Jack In The Box
Bachelor of Science - Exercise Science
St Mary's University
High School Diploma -
Idea Montopolis College Prep