Jose Irby
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Safety-conscious Meter Reader with extensive knowledge of handheld technologies and physical capacity to handle varying temperatures and climates with efficiency. Focused individual with more than 5 years expertise promoting effective customer service and assistance.
Overview
6
6
years of professional experience
Work History
Meter Reader
Miami-Dade Water and Sewer
07.2023 - Current
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
- Achieved excellent customer service ratings by quickly responding to inquiries regarding billing concerns or meter access procedures.
- Demonstrated exceptional adaptability by quickly learning new software systems and processes as company needs evolved.
- Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Utilize GPS technology to locate customers accurately and avoid delays.
Park Service Aide
Parks & Recreation
01.2022 - 03.2024
- Responsible for assisting and directing park patrons
- Responsible for maintaining the cleanliness of the park
- Responsible for enforcing park rules and regulations.
- Created a welcoming atmosphere by assisting visitors with directions or recommendations on available amenities within the parks'' premises.
- Maintained park cleanliness and safety for improved visitor satisfaction by regularly inspecting facilities and equipment.
- Supported event coordination by setting up and breaking down equipment for various park events and activities.
- Engaged with visitors to interpret natural and cultural resources in local parks.
Supervisor
Florida International University
08.2018 - 03.2020
- As kitchen supervisor the goal was to ensure the kitchen department runs smoothly and complied with safety regulations
- Duties included ordering food, preparing menus, and monitoring staff
- Filled in on the line during a rush.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
American Academy
Miami, FL03.2004
Skills
- Safety measures and policies
- Safety awareness
- Safety Procedures
- Hand-Eye Coordination
- Route Navigation
- Equipment Maintenance
- Reading Comprehension
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Active Listening
Timeline
Meter Reader
Miami-Dade Water and Sewer
07.2023 - Current
Park Service Aide
Parks & Recreation
01.2022 - 03.2024
Supervisor
Florida International University
08.2018 - 03.2020
High School Diploma -
American Academy
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