Jose Jacobo
Newark,NJ
Summary
Experienced, bilingual professional with over 20 years of managerial experience in Operations, Logistics, Security and Business Development, Relocating; seeking employment in the Metropolitan Atlanta GA area. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Language
2
2
years of post-secondary education
Work History
Senior Area Manager/North America
Pirate Studios
Brooklyn, NY
05.2021 - Current
- Pirate Studios: Global supplier of Media/Creative spaces, including recording studios, live rehearsal band rooms, DJ rooms, and Dance Studios; with locations in UK, Germany, Northern Ireland, and US
- Fully responsible for entire Operation and Staff of all current sites in USA, work directly with Executive Team on Strategy and Roll out of future sites in US, Canada, and Latin America Markets
- Reported directly to VP of North American Operations and Pirate Studios COO:
- Oversaw and Managed P & L for North American Operations using EBITDA and Net Promoter Score (NPS) as guide points for decision making on OPEX, Budget and CAPEX expenditures, utilizing Looker and Google Sheet Data Trackers
- On and off boarding of all Pirate USA employees, managed on site Managers and Studio Assistants
- Oversaw US Security, Asset Protection and Risk Management Team
- Use data via Looker as key insight to drive down cost and increase revenue
- Procure national and local business partnerships: Music equipment suppliers, such as Pioneer, Marshall, and Fender
- Developed vendor relationships with facilities and construction contractors: Cleaning/Janitorial companies, and Security vendors; negotiated contractual terms on long term service agreements and specific construction or facility installation/repair projects via proposal and quotes, negotiated payment terms
- Scheduled and organized all facility repairs and construction projects
- Member of the company Health & Safety (, ) and Risk Management/Assessment Department, Helped create and enforce all H&S policies and standards for North America
- Handled Landlord/Building Management relations and property controversies
- Developed vital relationships with Local Police Departments, Fire Departments, Local community leaders and Boards Members
- Member of Roll out/Expansion Team: consisting of myself and 7 other colleagues, where we discuss and strategize, follow up, and execute all matters concerning new locations in USA
- Member of Artist/Ambassadorship Committee: myself and 4 other colleagues from branding and marketing departments, liaise with artists and customers to create social media content and marketing parties/events
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Recognized and rewarded performance to motivate continued success
Senior Operations Manager
Select Express And Logistics
New York, NY
01.2013 - 05.2021
- Express and Logistics: A national Logistics Brokerage Company specializing in Mid Mile/Last Mile deliveries, long/short term warehousing, and “in house” on site staffing for extensive client portfolio consisting of the largest retail, e-commerce, freight forwarding and corporate companies in the United States and parts of Canada
- Capacities, Responsibilities include, but not limited to:
- Oversaw Day to Day operations of Metro NYC and Long Island Division
- Oversaw and managed P&L for Metro NYC Division, decreasing OPEX to maximize profits whenever possible
- Serviced Select Express’s clients via management of 2 NYC locations: Driver Courier and Bike/Foot Messenger office, consisting of 12-15 employees (cyclical/seasonal fluctuations) in Driver Recruiting, Dispatch, and Client Service department, and fleet of over 150 Independent Contracted delivery drivers
- Worked closely Human Resources, Accounts Payable/Receivable, and Payroll department
- Reported directly to Corporate Management/Ownership
- Managed staff stationed on-site in Corporate mailroom offices and Retail stores throughout Metro NYC area for our premier clients, including Bergdorf Goodman, Barney’s NY, Home Depot, Bed Bath and Beyond, and Rockefeller Center Corp Bldgs
- Developed strong relations with important premier NYC clients, tending to any special or emergency matters
- Developed and enforced SOPs for Staff and Contractors
- Developed systems and procedures to improve operational quality and team efficiency
- Allocated resources to planned programs according to business objectives
- Oversaw staff and sub-contractor performance review assessments
Branch Manager
Active Staffing
The Bronx, NY
04.2004 - 10.2011
- Privately owned national staffing company specializing in supplying short/long term and temp to perm workers in industrial, healthcare, and retail industries
- Based, Oversaw operations of the Bronx, NY branch office
- Serviced industrial and retail clients staffing needs with network of over 1000 temp and seasonal employees
- Managed 4 Account managers and 3 Dispatchers in Office
- Worked directly with Senior, District and Executive level Managers of clients
- Adhered to all Union/company agreements on workplace policies and staffing
- Reported directly to ownership and Exec team
- Managed payroll and P&L
- Took part in all Account Development processes and discussions to assure proper launch of service, creating SOP and proper onboarding of employees dedicated to said account
- Personal Account Management of all clients in Bronx/Westchester County
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
Education
Some College (No Degree) - Business Administration And Management
Borough of Manhattan Community College
New York, NY 09.1993 - 06.1995
Skills
undefined
Timeline
Senior Area Manager/North America
Pirate Studios
05.2021 - Current
Senior Operations Manager
Select Express And Logistics
01.2013 - 05.2021
Branch Manager
Active Staffing
04.2004 - 10.2011
Some College (No Degree) - Business Administration And Management
Borough of Manhattan Community College
09.1993 - 06.1995
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