JOSE JAQUEZ

• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

Started my own online line business still in the process and development phase.

• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Verified prepared food met standards for quality and quantity before serving to customers.

• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recommended products to customers, thoroughly explaining details.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.
• Met customer call guidelines for service levels, handle time and productivity.
• Communicated professionally with colleagues, freelancers and clients.