Jose Jimenez
Yuba City,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Inventory Specialist
Walmart
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies and Collaborated with team members to ensure timely completion of daily tasks; increasing productivity..
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Checking in merchandise from semi-trucks in a timely manner, utilizing heavy equipment; maintaining a tidy work area.
Order Fulfillment Specialist
Sam's Club
12.2021 - 10.2022
- Dedicated to bringing top-tier service to our members, ensuring their satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. I engage with guests to understand their needs, provide knowledgeable assistance, and ensure all customers are satisfied.
- Contributed to improved operational efficiency by using RF scanners to quickly and accurately pick items, reducing fulfillment errors and ensuring timely order delivery for our members.
- Demonstrated dedication to cleanliness and safety by ensuring a well-maintained parking lot, contributing to an enjoyable shopping experience for our valued members.
- Provided exceptional customer service by quickly addressing concerns or inquiries related to orders, maintaining a high level of professionalism throughout all interactions.
- Kept up-to-date on industry best practices through continued education efforts, applying newfound knowledge towards enhancing overall operational performance within the role.
Customer Service Representative
Sam Club
06.2021 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Managed oversight of shopping carts, parking lot standards, and safety procedures with a focus on ensuring optimal customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Yuba City High school
Yuba City, CA06.2021
Skills
- Team Collaboration
- Customer Service
- Inventory Control
- Shipping and Receiving
- Order Fulfillment
- Task Prioritization
- Stocking and Organization
- Attention to detail
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Merchandising Strategies
- Multitasking
- Upselling strategies
- Analytical Thinking
- Team Collaboration and Leadership
- Excel proficiency
- Microsoft PowerApps
- Problem-solving abilities
- Attention to Detail
References
- Claudia Rodriguez, (707)-301-3029
- Angela Karandreas, (530)-329-
Timeline
Inventory Specialist
Walmart
01.2023 - Current
Order Fulfillment Specialist
Sam's Club
12.2021 - 10.2022
Customer Service Representative
Sam Club
06.2021 - 12.2021
High School Diploma -
Yuba City High school