Jose Jorge Fuentes
New York,NY
Summary
Dynamic professional with a proven track record at Smashburger, enhancing customer satisfaction and mentoring new cooks. Expert in workplace safety and international cuisines, I excel in cross-functional teamwork and innovative teaching techniques. Achieved significant waste reduction, demonstrating strong leadership and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Cook Trainer
Smashburger
New York City, NY
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Mentored trainees to ensure they had the skills needed to work independently as a cook.
- Recommended improvements to existing cooking processes or procedures.
Guest Advocate
Target
New York, NY
01.2025 - 01.2025
- Promoted available products and services to customers during service, account management and order calls.
- Maintained an organized workspace while stocking merchandise.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Invited guests to join loyalty programs and special promotions to stay connected.
Associate
Burlington
New York City, NY
01.2023 - 01.2024
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Shift Leader
Burger King
New York City, NY
01.2018 - 02.2022
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Adhered to all health code regulations while preparing food items for customers.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained positive working relationship with fellow staff and management.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Collaborated with management to set performance goals and evaluate progress.
Education
High School Diploma -
John Adams
101-01 Rockaway Blvd Queens,NY06-2017
Skills
- Workplace safety
- International cuisines
- Teaching techniques
- Hygiene standards
- Waste reduction
- Knife skills
- Food presentation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Guest Advocate
Target
01.2025 - 01.2025
Cook Trainer
Smashburger
04.2024 - Current
Associate
Burlington
01.2023 - 01.2024
Shift Leader
Burger King
01.2018 - 02.2022
High School Diploma -
John Adams
Similar Profiles
Janus C. ChalicoJanus C. Chalico
Front of House Employee at SmashburgerFront of House Employee at Smashburger
Marco MontagnaMarco Montagna
Line Cook at SmashburgerLine Cook at Smashburger
NANCY GERACENANCY GERACE
Training General Manager at SmashburgerTraining General Manager at Smashburger
Edwin RotgerEdwin Rotger
Guest Services Associate at SmashburgerGuest Services Associate at Smashburger
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)