Summary
Overview
Work History
Education
Skills
Timeline
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JOSE J RIVERA

Kansas City,MO

Summary

Dynamic bilingual professional with a proven track record in delivering exceptional customer service at NBH Bank Midwest and Alliance Data. Leverages strong analytical skills and a courteous service mindset to enhance client satisfaction and confidentiality. Fluent in Spanish and English, adept at problem-solving with a team-oriented approach.

Overview

8
8
years of professional experience

Work History

Finisher

J Thomas Home
03.2024 - 02.2025
  • Assisted in training new finishers, ensuring proper understanding of job responsibilities and techniques for optimal performance.
  • Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
  • Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
  • Completed projects within established deadlines while maintaining excellent quality standards throughout the work process.

Teller

NBH Bank Midwest
07.2023 - 01.2024
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.

Bilingual Customer Service Representative

Alliance Data
02.2017 - 09.2021
  • Practiced advanced bilingual abilities to support customers needs.
  • Provided excellent services for customers by following up on issues, such as: disputes, hardship or fraud cases or creating new accounts.
  • While improving business and store profits creating new accounts using credit lenders guidelines and improving sales.
  • Provided excellent customer service as a Comenity Bank and Comenity Capital Bank Representative to brand partners, retail stores and clients to increase business and customer satisfaction. Among them; Victoria Secret, Zales Outlet, Toyota, Lexus, etc.
  • Displayed strong telephone etiquette, effectively handling difficult calls with Loan & Credit Card account holders, store employees and management.
  • Handled client inquiries with exceptional professionalism, empathy and enthusiasm and friendly tone. addressing both the human dimension and business needs.

Education

High School Diploma - undefined

Wyandotte High School
KS
01.2005

Skills

  • Excellent Customer Service
  • Call Center & Interactive Hands on Experience
  • Work Life Balance, Team-Oriented
  • Great with People, Clients and Business Needs
  • Customer Data Confidentiality
  • Spanish and English Fluency
  • Strong Analytical and Problem Solving Skills
  • Courteous and Respectful Service Mindset

Timeline

Finisher

J Thomas Home
03.2024 - 02.2025

Teller

NBH Bank Midwest
07.2023 - 01.2024

Bilingual Customer Service Representative

Alliance Data
02.2017 - 09.2021

High School Diploma - undefined

Wyandotte High School

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JOSE J RIVERA