Jose Kirk
North Fort Myers,FL
Summary
Team-oriented Customer service expert always ready to take on any assignment. Physically fit, hardworking and great at changing gears quickly to handle new tasks. Also committed to learning and implementing skilled trades and meeting customer needs. Follows instructions and leads others with equal proficiency. Cultivates productive working relationships and instills confidence and trust. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities in English and Spanish.
Overview
6
6
years of professional experience
Work History
Bus Monitor
Illinois Central School Bus
01.2024 - 04.2024
- Enhanced student safety by diligently monitoring behavior and addressing issues promptly.
- Supported special needs students with individualized care, fostering an inclusive environment.
- Assisted bus driver in maintaining order, ensuring a safe and efficient transportation experience for all passengers.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
- Facilitated clear communication between parents, school staff, and bus drivers regarding any incidents or concerns that arose during transit.
- Provided first aid as needed while on duty, responding quickly to medical emergencies until further assistance arrived.
- Managed challenging behaviors effectively by employing de-escalation techniques learned through ongoing professional development opportunities.
- Continuously updated knowledge of applicable laws and regulations governing school transportation services to ensure compliance at all times.
Airport Customer Service Agent
Avianca Airlines
07.2018 - 10.2022
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Used airline computer system to create airline tickets and boarding passes.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Hospitality Management
Servicio Nacional De Aprendizaje SENA
Colombia12.2018
Skills
- Production Assistance
- Interpersonal Skills
- Attention to Detail
- Superior Work Ethic
- Problem-Solving
- Punctual and Dependable
- Verbal Communication
- Lesson Planning
- Planning & Organizing
- Microsoft Office
- Organizational Skills
- Adaptability and Flexibility
- Decision Making
- Pallet Jack Operation
- Interpersonal Communication
- Teamwork and Collaboration
- Safety awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bus Monitor
Illinois Central School Bus
01.2024 - 04.2024
Airport Customer Service Agent
Avianca Airlines
07.2018 - 10.2022
Hospitality Management
Servicio Nacional De Aprendizaje SENA
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