Jose K John
Riverside,CA
Summary
With a proven track record at Kaiser Permanente, I excel in strategic planning and operations management, enhancing patient care through quality improvement and regulatory compliance. My leadership has driven significant advancements in healthcare delivery, marked by innovative patient-centered models and effective interdisciplinary collaboration. Skilled in communication and LEAN process implementation, I consistently achieve operational excellence and cost optimization.
Overview
38
38
years of professional experience
Work History
Department Administrator – Hospitalist
Kaiser Permanente
Riverside, CA
01.2024 - Current
- Developed and launched a comprehensive Hospitalist onboarding program in collaboration with physician leadership
- Established structured monthly administrative meetings, driving alignment and performance accountability
- Enhanced individual Hospitalist performance scorecards, improving clinical and operational outcomes
- Partnered with Social Services and Utilization Management to redesign and socialize the Code Social protocol
- Collaborated across ambulatory and inpatient settings to optimize advanced medical care at home, including IV medication administration
- Designed a readmission reduction program targeting high-risk populations, reducing avoidable readmissions
Executive Director – Care Coordination and Continuum
Kaiser Permanente
01.2023 - 01.2024
- Company Overview: Southern California
- Led region-wide Care Without Delay (CWD) initiative, educating utilization management leadership and frontline staff on care progression principles
- Designed and implemented a standardized case manager onboarding program across the region
- Conducted site assessments across four medical centers in Southern California and led a comprehensive evaluation of the Hawaii market, driving process standardization
- Spearheaded the InterQual implementation across Southern California, standardizing clinical decision-making
- Co-led the development of standards for CWD rounds and care models for the over-65 population
- Collaborated with compliance teams to create administrative Leave of Absence workflows
- Southern California
- Recommended appropriate staffing for EDs across SCAL to meet demands and manage costs.
- Recruited, hired, and trained employees on operations and performance expectations.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
Assistant Hospital Administrator
Kaiser Permanente
Riverside, CA
01.2019 - 01.2023
- Provided administrative oversight for Utilization Management, Care Without Delay, Inpatient Palliative Care, Home Health, Hospice, Long-Term Care, and Special Needs Program
- Achieved significant reductions in Length of Stay (LOS) and Patient Day Rates by optimizing discharge planning and community resource utilization
- Implemented 15 core CWD principles across two medical centers and affiliated hospitals
- Collaborated with pulmonology and surgical physician leaders to streamline clinical workflows without compromising quality
- Developed a NICU Home Discharge Program in partnership with Home Care and Neonatologists, enhancing neonatal care transitions
- Secured a transportation service contract to expedite patient discharges safely
Director, Patient Care Services – Hospice, Home-Based Palliative Care, Home Health
Kaiser Permanente
Riverside, CA
01.2016 - 01.2019
- Directed day-to-day operations of a $21M department with 130 employees, ensuring quality patient care and fiscal accountability
- Led service innovations and care model enhancements, emphasizing cost containment and patient satisfaction
- Ensured compliance with health plan contracts and regulatory requirements, exceeding quality benchmarks
- Partnered with labor management teams to strengthen workforce engagement and operational stability
Regional Quality Manager – Home Care Services
Kaiser Permanente
Pasadena, CA
01.2013 - 01.2016
- Company Overview: Pasadena, CA
- Oversaw quality assurance and performance improvement initiatives across Riverside, Fontana, and San Diego agencies
- Directed clinical audits, utilization reviews, and corrective action plans to uphold regulatory standards
- Supported Joint Commission and CDPH survey readiness through on-site assessments and policy development
- Pasadena, CA
Clinical Supervisor, Home Health
Kaiser Permanente
Fontana, CA
01.2008 - 01.2013
- Facilitated interdisciplinary team meetings to discuss patient care, treatment plans, and progress.
- Oversaw the recruitment, hiring, and onboarding of clinical staff, ensuring high competence and professionalism.
- Analyzed clinical data to identify trends, improve outcomes, and inform strategic planning.
- Coordinated weekly work schedules for department employees.
- Collaborated with other healthcare professionals to coordinate patient care and share best practices.
Home Health Intake RN
Kaiser Permanente
Riverside, CA
01.2006 - 01.2008
- Coordinated with the healthcare team to establish, enact, and evaluate patient care plans.
- Facilitated communication between healthcare team members regarding changes to or updates to patient care plans.
- Collaborated with physicians to develop discharge plans for discharged patients.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Actively participated in interdisciplinary team meetings to discuss patient care issues and concerns.
- Counseled family members about post-discharge homecare instructions for their loved ones.
- Completed follow-up phone calls to provide referrals and data according to patient's needs.
Charge Nurse
Hollywood Presbyterian Medical Center
Los Angeles, CA
01.2002 - 01.2006
- Managed staffing levels within the unit while ensuring optimal levels of patient care.
- Conducted daily rounds to assess patient conditions, evaluate progress towards goals, and document changes in status or plan of care as needed.
- Assisted with admission and discharge planning for assigned patients.
- Reviewed staffing patterns and census of nursing units, meeting staffing needs and budgetary controls.
- Supported physicians and consultants with tests and procedures.
- Delegated tasks appropriately among staff members according to their qualifications.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Organized and delegated tasks during rapid response and high-pressure code situations.
- Participated in quality improvement initiatives to ensure best practice standards were met within the unit setting.
Assistant Professor
Sacred Heart Nursing College
Madurai, India
01.1999 - 01.2002
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Held office hours to discuss grades, assignments, and tests with students.
- Planned events such as symposia or workshops designed to advance knowledge in a particular area of expertise.
- Tutored students requiring additional assistance in mastering concepts.
- Collaborated with colleagues on curriculum development initiatives to ensure academic excellence.
- Administered and graded tests and assignments to evaluate student performance and monitor progress.
- Supervised dissertational research work to assist research publication process.
- Developed curriculum, lesson plans, and lab exercises for semester classes.
- Supervised clinical experience for undergraduate nursing students.
- Provided instruction and guidance to undergraduate and graduate nursing students in the classroom setting.
Clinical Instructor
JPKM College of Medical Sciences
Vellore, India
01.1993 - 01.1995
Staff Nurse
Almana General Hospital
, Saudi Arabia
01.1991 - 01.1993
Assistant Night Supervisor
Christian Medical College
Vellore, India
01.1990 - 01.1991
Staff Nurse
Christian Medical College
Vellore, India
01.1987 - 01.1990
Education
Doctor of Nursing Practice (DNP) -
Western University of Health Sciences
Pomona, CAMaster of Science - Nursing
Sacred Heart Nursing College
Madurai, IndiaBachelor of Science - Nursing
Sri Ramakrishna Institute of Para Medical Sciences
Coimbatore, IndiaDiploma in Nursing & Neuro-Operating Room Technique -
College of Nursing, Christian Medical College
Vellore, IndiaSkills
- Strategic Planning and Execution
- Operations Management
- Quality and Performance Improvement
- Regulatory Compliance (CMS, CDPH, TJC)
- Budget Development and Cost Optimization
- Interdisciplinary collaboration
- LEAN Process Implementation
- Staff Development and Engagement
- Patient-Centered Care Models
- Organizational management
- Efficient Budget Oversight
- Analytical thinking
- Relationship building
- Excellent communication
- Workflow planning
- Resource allocation
- Ongoing Efficiency Enhancement
Awards
- Exceptional Leadership Award, Kaiser Permanente, Riverside Medical Center, 2022
- LEAD Award – Leader Exceptional Achievement Distinction, Kaiser Permanente, 2018
- SCAL Nursing Research Committee Grant Award – Fall Prevention in Home Health, 2009
Community Service
- Board Member, California Association of Health Care Quality, 01/2015, 12/2016
- Regional Nursing Research Committee Member, Kaiser Permanente SCAL, 01/2011, 12/2016
- Volunteer & Fundraiser, Michelle’s Place Breast Cancer Resource Center, 01/2015, Present
- Member, Knights of Columbus (3rd Degree), Community Benefit Initiatives, 01/2013, Present
- Volunteer, Special Olympics (2015), Care-Core Physician Group (2013), Earthquake Relief and Hospice Blanket Drives
Conference Presentations
- Preventing Falls Among Elderly in Home Health, Regional Nursing Research Conference, Pasadena, CA
- HIV/AIDS Education for Nurses, International Conference on AIDS, India
- Quality of Life in HIV/AIDS Patients, Regional Psychiatry Conference, India
Invited Presentations
- Fall Prevention Among Elderly, Western University of Health Sciences, Pomona
- Hand Hygiene & Infection Control, Adult Day Care Center, Corona
- HIV/AIDS Education & Quality of Life Research, India, South Africa, Regional Conferences
Timeline
Department Administrator – Hospitalist
Kaiser Permanente
01.2024 - Current
Executive Director – Care Coordination and Continuum
Kaiser Permanente
01.2023 - 01.2024
Assistant Hospital Administrator
Kaiser Permanente
01.2019 - 01.2023
Director, Patient Care Services – Hospice, Home-Based Palliative Care, Home Health
Kaiser Permanente
01.2016 - 01.2019
Regional Quality Manager – Home Care Services
Kaiser Permanente
01.2013 - 01.2016
Clinical Supervisor, Home Health
Kaiser Permanente
01.2008 - 01.2013
Home Health Intake RN
Kaiser Permanente
01.2006 - 01.2008
Charge Nurse
Hollywood Presbyterian Medical Center
01.2002 - 01.2006
Assistant Professor
Sacred Heart Nursing College
01.1999 - 01.2002
Clinical Instructor
JPKM College of Medical Sciences
01.1993 - 01.1995
Staff Nurse
Almana General Hospital
01.1991 - 01.1993
Assistant Night Supervisor
Christian Medical College
01.1990 - 01.1991
Staff Nurse
Christian Medical College
01.1987 - 01.1990
Doctor of Nursing Practice (DNP) -
Western University of Health Sciences
Master of Science - Nursing
Sacred Heart Nursing College
Bachelor of Science - Nursing
Sri Ramakrishna Institute of Para Medical Sciences
Diploma in Nursing & Neuro-Operating Room Technique -
College of Nursing, Christian Medical College
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