Jose Kurona
Jacksonville,Florida
Summary
Highly-motivated. results-driven Spanish-bilingual professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, or as a collaborative team player, and quickly mastering new skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Logistics Sales Specialist
The Suddath Companies
02.2022 - 08.2024
- Conducted comprehensive research on consumer needs and identified how Suddath's solutions could meet them
- Coordinated the delivery and storage of goods at various points of origin and destination by reserving truck space and negotiating freight and insurance fees
- Utilized CRM tools to track leads and facilitate sales activities
- Developed and implemented strategic sales plans to drive revenue growth and increase market share within the logistics industry
- Cultivated relationships with key decision makers and potential clients to expand network and generate new business opportunities
- Negotiated and closed complex sales deals, exceeding quarterly and annual sales targets by 15%
- Collaborated with cross-functional teams to improve operational efficiency and deliver exceptional customer service, resulting in high client satisfaction ratings.
Assistant General Manager
Fluent Cannabis Care
05.2021 - 02.2022
- Managed daily operations of retail store, including inventory control, staff scheduling, and customer service, resulting in a 10% increase in sales within first month of tenure
- Provided training and guidance to new employees on products, customer service, and sales techniques
- Conducted performance evaluations and provided coaching and training to team members
- Collaborated with General Manager to develop and execute strategic sales initiatives, resulting in a 25% increase in overall profitability for the store
- Developed and executed successful strategies to enhance the customer experience
- Implemented new visual merchandising techniques to enhance store layout and drive customer engagement, leading to a 15% increase in foot traffic.
Litigation Support Specialist (Contract)
Citizens Property Insurance
01.2021 - 04.2021
- Developed and generated documents for discovery requests, subpoenas, and various legal proceedings
- Oversaw and organized E-Discovery and document production procedures, encompassing data collection, processing, review, and final production
- Managed and maintained electronic databases of case documents and evidence, ensuring accurate and timely access for legal team
- Collaborated with internal teams and external vendors to coordinate discovery requests and responses in adherence to legal deadlines and requirements.
Sales Manager (Contract)
All My Sons Moving & Storage
02.2020 - 07.2020
- Spearheaded the development and execution of strategic sales strategies to surpass revenue targets and enhance market share, leveraging CRM tools and proprietary lead aggregators
- Negotiated and closed high-value contracts, driving a 20% increase in overall sales revenue
- Cultivated relationships with key clients, resulting in a 15% increase in repeat business
- Conducted comprehensive market trend analysis and competitor activity assessment to pinpoint growth opportunities
- Directed and inspired a team of sales representatives to consistently surpass sales goals.
Technical Recruiter
Alluvion Staffing, a Vaco Company
11.2018 - 01.2020
- Collaborated with clients to understand their technical staffing needs and develop tailored recruitment strategies
- Spearheaded the development and implementation of innovative sourcing strategies to secure top-tier candidates for technical roles, encompassing software engineers, data scientists, and IT professionals
- Sourced, screened, and interviewed candidates for technical roles, ensuring alignment with client requirements and culture fit
- Leveraged diverse recruitment channels including Bullhorn, LinkedIn Recruiter, Indeed, niche job boards, social media platforms, and networking events to cultivate a robust candidate pipeline
- Managed the full recruitment process, from initial contact to offer negotiation, to secure top technical talent for client projects
- Fostered and nurtured collaborative partnerships with clients to gain comprehensive insights into their hiring requirements and preferences.
National Recruiter (Contract)
Modis
06.2018 - 11.2018
- Executed high volume, full cycle recruitment for the Business Professional Division, sourcing and marketing positions nationally through platforms such as Bullhorn, Salesforce, and LinkedIn
- Developed and implemented innovative recruitment strategies to attract top talent
- Conducted thorough candidate screenings and assessments to ensure alignment with company culture and values
- Engaged in client meetings to review requisitions and successfully managed a pipeline of over 100 candidates seeking employment opportunities
- Collaborated with clients to create job descriptions and interview criteria
- Delivered regular updates and reports to senior management on recruitment metrics to ensure transparency and accountability for recruitment efforts.
Accounts Receivables Specialist
NCC Business Services
11.2016 - 06.2018
- Managed accounts receivables by debiting, crediting, and totaling accounts in computer spreadsheets and databases using specialized accounting software
- Reconciled, noted, and reported discrepancies found in records while adhering to federal, state, and company procedures and regulations
- Located and monitored overdue accounts, negotiating with customers to pay outstanding amounts due on credit accounts, damage claims, and post-leasing agreements
- Communicated effectively with clients to resolve payment discrepancies and establish payment plans
- Collaborated with cross-functional teams to streamline invoicing processes.
Rental Sales Agent
Enterprise
03.2014 - 11.2016
- Utilized strong communication skills to effectively negotiate rental agreements with customers and close sales transactions
- Managed a high volume of rental inquiries and reservations through efficient organization and prioritization of tasks
- Demonstrated exceptional customer service by addressing client concerns and providing timely and efficient solutions
- Utilized upselling techniques to promote additional products and services such as insurance, upgrades, and navigation systems to enhance customer experience
- Coordinated vehicle availability and maintenance with rental fleet department to ensure seamless operations.
Operations & Customer Service Supervisor
Panama Cargo Group SAT and Projects
01.2011 - 01.2014
- Managed daily operations to ensure adherence to company policies and procedures
- Directed a small team of customer service representatives, providing ongoing training and support to ensure exceptional service delivery
- Developed and implemented operational strategies to improve efficiency, resulting in a 20% increase in overall productivity
- Analyzed customer feedback and implemented process improvements, leading to a 15% increase in customer satisfaction ratings
- Managed and educated clients on services and rates for logistics and freight services, with a specialization in heavy cargo and construction, including Spanish bilingual clients
- Oversaw an international book of business, managing clients in 18 countries
- Achieved sales and market share growth and increased company revenue by 75%.
Education
High School Diploma -
Escuela Americana
Panama City, Panama04.2011
Skills
- Account Management
- Market Analysis
- Sales & Marketing
- Logistics Management
- Negotiation
- Relationship Building
- Spanish Bilingual Communication
- Analytics
- Metrics Driven
- Goal Orientated
- Excellent Time Management
- Great Customer Service
Volunteer Experience
- 2022 - present, Wounded Warrior Project
- 2021 - present, Annual Beach Clean Ups
- 2019 - 2023, Girl Scouts of America
Languages
Spanish
Native or Bilingual
Timeline
Logistics Sales Specialist
The Suddath Companies
02.2022 - 08.2024
Assistant General Manager
Fluent Cannabis Care
05.2021 - 02.2022
Litigation Support Specialist (Contract)
Citizens Property Insurance
01.2021 - 04.2021
Sales Manager (Contract)
All My Sons Moving & Storage
02.2020 - 07.2020
Technical Recruiter
Alluvion Staffing, a Vaco Company
11.2018 - 01.2020
National Recruiter (Contract)
Modis
06.2018 - 11.2018
Accounts Receivables Specialist
NCC Business Services
11.2016 - 06.2018
Rental Sales Agent
Enterprise
03.2014 - 11.2016
Operations & Customer Service Supervisor
Panama Cargo Group SAT and Projects
01.2011 - 01.2014
High School Diploma -
Escuela Americana
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