Jose Lainez
Bartlett Tree Experts
GAITHERSBURG,MD
2
Languages
20
years of professional experience
Dedicated Foreman experienced in crew leadership and safety compliance. Enhanced project workflows and crew performance through effective training and operational strategies. Focused on driving project completion and delivering high customer satisfaction.
Work History
Foreman/Tree Climber/PHC Technician
10 Years 7 Months- Train and mentor crew members on tree care techniques and equipment usage.
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Train new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensure timely completion of projects with effective time management and prioritization of tasks.
- Raise overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
Service Advisor
6 Months- Followed up with customers to confirm satisfaction and resolve concerns promptly.
- Analyzed service trends to pinpoint process improvement opportunities and enhance service offerings.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
7 Years 1 Month- Coordinated service appointments to optimize workflow and enhance customer satisfaction.
- Managed customer inquiries and provided accurate service recommendations.
- Collaborated with technicians to ensure timely completion of repairs and maintenance services.
- Developed and maintained strong relationships with customers, fostering loyalty and repeat business.
- Streamlined service processes to reduce client wait times and enhance overall service efficiency.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Performed detailed vehicle inspections to identify maintenance or repairs, advising customers on necessary services.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Recommended additional services aligned with customer needs, fostering trust while contributing to revenue growth.
Safeway Starbucks Manager
3 Years- Trained and mentored baristas on customer service excellence and product knowledge.
- Trained and mentored baristas to enhance customer service and deepen product knowledge.
- Managed inventory levels to streamline stock replenishment processes.
Education
Automotive Technician - Automotive technology
- WANADA Automotive dealer education institute program Scholarship Recipient
Skills
Crew leadership
Employee training
Workplace safety
Dedicated work ethic
Teamwork and collaboration
Attention to detail
Languages
Spanish
English
Timeline
Service Advisor
Priority Nissan Chantilly
07.2016 - 01.2017Read More
Foreman/Tree Climber/PHC Technician
Bartlett Tree Experts
01.2016 - CurrentRead More
Service Advisor
Chevy Chase Accura
06.2009 - 07.2016Read More
Safeway Starbucks Manager
Safeway
06.2006 - 06.2009Read More
Montgomery College
Automotive Technician from Automotive technology
Read More