Jose Lazaro
Lincoln,CA
Summary
Strong background in customer service and a passion for helping others. Experienced in fast-paced environments where multitasking, communication, and attention to detail are needed. Skilled at actively listening to people’s needs, adapting to different situations, and ensuring a positive experience. Excited to bring that same dedication to patient care by assisting therapists and patients. Motivated to learn and grow in a healthcare setting while making a meaningful impact on patients’ well-being.
Overview
5
5
years of professional experience
Work History
Mobile Detailer
Lazaro Auto Spa
06.2023 - Current
- Managed customer interactions either online, in person, or through phone calls, responding quickly to inquiries, scheduling appointments, and providing information
- Established trust and rapport with clients through clear communication and dedication to understanding their specific needs.
- Provided customer service educating customers on proper vehicle care, as well as the detailing process, explaining services and offering recommendations for their vehicle’s needs
- Developed expertise in a variety of detailing techniques, including paint correction, ceramic coating application, odor removals, and interior deep cleaning.
Fulfillment Expert
Target
03.2020 - Current
- Collaborated with team members to meet daily targets, contributing to overall company success and growth
- Assisted guests with answering product questions and locating items on sales floor
- Picked and packed online orders efficiently using Order Pickup Services and prepared shipments to meet strict time limits
- Managed backroom inventory, restocking merchandise, and making sure products were properly labeled, placed, and numbered
- Processed shipments and prepared packages for delivery, ensuring accuracy, safety, and efficiency to meet expectations
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping/preparation of orders, ensuring prompt delivery to clients.
- Provided training for new hires on fulfillment procedures
Education
Associate of Science - Health Sciences
Sierra College
Rocklin, CA12-2024
High School Diploma -
Lincoln High School
Lincoln, CA06-2020
Skills
- Appointment scheduling
- Social media promotion
- Time management
- Customer service
- Active listening
- Critical thinking
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mobile Detailer
Lazaro Auto Spa
06.2023 - Current
Fulfillment Expert
Target
03.2020 - Current
Associate of Science - Health Sciences
Sierra College
High School Diploma -
Lincoln High School
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