Jose Lemus
Oakland,CA
Summary
Dedicated and hardworking professional with extensive experience in hospitality and construction. Demonstrates strong work ethic, excellent problem-solving abilities, and a commitment to providing high-quality service. Adept at working in fast-paced environments, managing multiple tasks, and collaborating effectively with team members. Seeking to leverage skills and experience to contribute to a dynamic organization. Driven to exceed expectations in all areas. Talent for taking on new challenges and inspiring team members to go above and beyond. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Barber
The Federal Bureau of Prison
04.2022 - 07.2024
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
Landscape Worker
California Department of Corrections and Rehabilitation
10.2015 - 03.2018
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
Construction Worker
Pacific Reconstruction
08.2010 - 12.2012
- Participated in various construction projects, ensuring compliance with safety standards and regulations
- Operated heavy machinery and tools, maintaining equipment in good working condition
- Assisted in the installation of structures, frameworks, and roofing systems
- Collaborated with team members to complete projects efficiently and on schedule
- Conducted site clean-up and preparation for construction activities.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
Hospitality Associate
Court Yard Marriott
01.2010 - 06.2011
- Delivered exceptional customer service to guests, ensuring a welcoming and comfortable stay
- Managed front desk operations, including check-ins, check-outs, and reservations
- Addressed and resolved guest concerns and complaints promptly and effectively
- Maintained cleanliness and organization of common areas and guest rooms
- Assisted in training new staff members on hotel procedures and policies.
- Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Valet
Court Yard Marriott
01.2010 - 06.2011
- Provided efficient and courteous valet services, ensuring the safe handling and parking of guest vehicles
- Assisted guests with luggage and offered directions and information about local attractions
- Coordinated with the front desk to ensure timely retrieval of vehicles for departing guests.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Hospitality Associate
Court Yard Marriott
01.2010 - 06.2011
- Conducted daily financial audits, ensuring accuracy in guest billing and account reconciliation
- Prepared and distributed daily reports to management, highlighting key financial metrics
- Handled guest inquiries and resolved issues during overnight shifts, maintaining a high level of customer satisfaction
- Managed front desk operations during late hours, including check-ins, check-outs, and reservations.
Education
GED -
01.2013
Skills
- Customer Service Excellence
- Effective Communication
- Time Management
- Team Collaboration
- Problem-Solving
- Construction Equipment Operation
- Safety Compliance
- Organizational Skills
- Quick Learner
- Customer safety
- Verbal communication strength
- Advanced communication skills
- Highly motivated self-starter
- Cleaning and sanitation
- Strong leader
Timeline
Barber
The Federal Bureau of Prison
04.2022 - 07.2024
Landscape Worker
California Department of Corrections and Rehabilitation
10.2015 - 03.2018
Construction Worker
Pacific Reconstruction
08.2010 - 12.2012
Hospitality Associate
Court Yard Marriott
01.2010 - 06.2011
Valet
Court Yard Marriott
01.2010 - 06.2011
Hospitality Associate
Court Yard Marriott
01.2010 - 06.2011
GED -
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