Jose Leyva
El Paso,TX
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Business-minded professional tackling any job task with gusto and precision. Determined Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
8
8
years of professional experience
Work History
Operations Manager
DoorDash
El Paso, Texas
01.2019 - Current
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Operations Manager
Uber
El Paso, TX
01.2019 - Current
- Created detailed reports on the performance of individual departments within operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
General Manager
Murphy USA
El Paso, Texas
12.2022 - 11.2024
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager
Speedway Gas Station
El Paso, Texas
01.2022 - 12.2023
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Oversaw product development initiatives from concept through completion stages.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Operations Manager
El Paso Health Care
El Paso, TX
01.2021 - 12.2022
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
Assistant Store Manager
Walmart
El Paso, TX
01.2017 - 12.2021
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Maintained a safe working environment by enforcing safety regulations.
Education
BBA - Bachelors Of Operations Management
The University of Texas At El Paso
El Paso, TX05-2022
Diploma
Coronado High School
El Paso, TX06-2015
Bachelor of Science - Bachelors of Data Science In Bussiness
Arizona State University
Tempe, AZSkills
- Marketing
- Health and safety compliance
- Performance monitoring
- Performance reporting
- Incidents management
- Supply chain logistics
- Contract development
- Market growth
- Staff management
- Multidisciplinary collaboration
- Performance management
- Data management
- Budget control
- Business planning
- Time management
- Partnership development
- Customer service
- Goal setting
- Trend analysis
- Performance evaluations
- Lead generation
- Flexibility and adaptability
- Bilingual communication
Accomplishments
- 4.0 GPA
- Member of Student Goverment Association
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
General Manager
Murphy USA
12.2022 - 11.2024
General Manager
Speedway Gas Station
01.2022 - 12.2023
Operations Manager
El Paso Health Care
01.2021 - 12.2022
Operations Manager
DoorDash
01.2019 - Current
Operations Manager
Uber
01.2019 - Current
Assistant Store Manager
Walmart
01.2017 - 12.2021
BBA - Bachelors Of Operations Management
The University of Texas At El Paso
Diploma
Coronado High School
Bachelor of Science - Bachelors of Data Science In Bussiness
Arizona State University