JOSE L. GARCIA
IT Support Specialist
Hawthorne
Summary
Detail-oriented IT professional with over a decade of combined experience in banking leadership and IT infrastructure support. Proven capabilities in VMware virtualization, VDI deployment, and enterprise-grade technology solutions. Adept at managing production environments, ensuring system uptime, and delivering strong customer service. Unique hybrid background in financial services management and IT support, with a commitment to operational excellence and security best practices.
Overview
19
19
years of professional experience
1
1
Language
Work History
Roving Personal Banker
Wells Fargo
03.2024 - Current
- Met clients’ financial goals through tailored product recommendations and relationship building.
- Demonstrated adaptability in different branch environments, consistently meeting customer needs.
- Educated customers on digital banking solutions and account servicing.
- Opened new accounts, completed service requests, and submitted credit applications.
IT Support Analyst
IT Vortex
10.2021 - 03.2024
- Installed Dell PowerEdge M620 & M630 Blade Servers and executed Veeam-based backup solutions.
- Maintained VMware Horizon and ESXi environments; performed troubleshooting and system integration.
- Strengthened cybersecurity posture using Trend Micro, Barracuda Email Gateway, and Darktrace.
- Managed Active Directory and Exchange accounts, implemented Mitel call flows and extensions.
- Provided hands-on support for software rollouts, mobile device setup (AirWatch), and patching.
Help Desk Intern
IT Vortex
05.2021 - 10.2021
- Supported clients using VMware Horizon Client and addressed desktop virtualization issues.
- Administered Active Directory access, managed user accounts and devices, and resolved tickets promptly.
Assistant Store Manager
TD Bank
02.2014 - 04.2021
- Supervised 12+ employees and ensured compliance with daily operational policies.
- Conducted audits and implemented corrective measures; increased consumer lending as Certified Lender.
- Handled escalated customer issues, provided coaching for sales and service effectiveness.
Store Supervisor
TD Bank
11.2013 - 02.2014
- Balanced teller and platform responsibilities; ensured security and operational audit standards.
- Prepared schedules, managed reports, and controlled risk-related activities.
Customer Service Representative II
TD Bank
03.2011 - 11.2013
- Engaged customers in financial planning, identified needs, and cross-sold banking products.
Assistant Head Teller
TD Bank
07.2010 - 03.2011
- Supported team training and development; promoted customer satisfaction through effective issue resolution.
Teller
TD Bank
10.2006 - 07.2010
- Conducted daily transactions, resolved issues, balanced drawers, and educated customers on banking tools.
Education
A.A.S. - Information Technology Management
Berkeley College
Woodland Park, NJ05-2021
Skills
Leadership and Management
Technical Proficiency
Customer Service and Support
Sales
Administrative and Organizational Skills
Certifications
TestOut Network Pro
CompTIA Network+ (In Progress)
Timeline
Roving Personal Banker
Wells Fargo
03.2024 - Current
IT Support Analyst
IT Vortex
10.2021 - 03.2024
Help Desk Intern
IT Vortex
05.2021 - 10.2021
Assistant Store Manager
TD Bank
02.2014 - 04.2021
Store Supervisor
TD Bank
11.2013 - 02.2014
Customer Service Representative II
TD Bank
03.2011 - 11.2013
Assistant Head Teller
TD Bank
07.2010 - 03.2011
Teller
TD Bank
10.2006 - 07.2010
A.A.S. - Information Technology Management
Berkeley College
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