Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Lobos

Wichita

Summary

Dynamic Service and Engagement Team Lead at Target, adept at enhancing team performance through effective task delegation and conflict resolution. Proven ability to foster client relationships, driving satisfaction and loyalty. Skilled in project management and committed to continuous improvement, ensuring compliance and achieving operational excellence.

Overview

10
10
years of professional experience

Work History

Service and Engagement Team Lead

Target
05.2022 - Current
  • Mentored junior team members, fostering professional growth and skill development.
  • Built and maintained relationships with community organizations.
  • Developed and implemented dynamic communication strategies.
  • Summarized complicated topics into simple formats for better understanding.
  • Enhanced team productivity by effectively delegating tasks and setting clear expectations.
  • Maintained detailed records of project milestones, budgets, and timelines for easy reference during audits
  • Collaborated with cross-functional teams to ensure seamless project execution and alignment of goals.
  • Resolved conflicts within the team in a diplomatic manner, promoting a positive working environment.
  • Strengthened communication within the engagement team through regular meetings and updates.
  • Evaluated team performance regularly, providing constructive feedback and identifying areas for improvement.
  • Implemented innovative strategies to increase team performance while maintaining high levels of employee morale.
  • Adapted quickly to changing client needs or market conditions, adjusting project plans accordingly without compromising quality or deadlines.
  • Created and maintained physical and electronic personnel records.
  • Ensured compliance with legal regulations and industry standards throughout all aspects of engagement activities.
  • Aligned team objectives with overall company goals, driving consistent progress towards success.
  • Facilitated open channels of communication between upper management and the engagement team, ensuring transparency at all levels.
  • Developed strong relationships with clients, leading to increased satisfaction and repeat business.

Checkout Advocate

Target
07.2021 - 05.2022
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Served as a liaison between customers and management regarding feedback or concerns about their shopping experience.
  • Crosstrained in multiple departments to provide backup assistance when needed.
  • Utilized point-of-sale system proficiently for smooth transactions and accurate record-keeping purposes.
  • Mentored new employees on checkout procedures and best practices for effective customer interactions.
  • Developed relationships with regular shoppers by remembering preferences, providing personalized recommendations, resulting in increased loyalty among clientele.
  • Consistently met or exceeded performance metrics related to transaction speed and accuracy rates while maintaining a friendly demeanor towards customers.
  • Balanced cash drawers at the end of each shift, demonstrating attention to detail and financial responsibility.

Closing Lead

Target
03.2020 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Guest Advocate

Target
08.2015 - 03.2020
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.

Education

Early Childhood Care And Education

Wichita State University
Wichita, KS
2030

Eisenhower High School
Rialto
05.2015

Skills

  • Team building
  • Employee training
  • Project management
  • Conflict resolution
  • Client relationship management
  • Cross-functional collaboration
  • Task delegation
  • Record keeping
  • Performance metrics
  • Client engagement
  • Brand awareness
  • Relationship management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Calm and professional under pressure
  • Reliability
  • Understanding customer needs
  • Customer service excellence
  • Active listening
  • Adaptability and flexibility
  • Money handling
  • Phone etiquette
  • Task prioritization

Languages

Spanish
Limited Working
English
Full Professional

Timeline

Service and Engagement Team Lead

Target
05.2022 - Current

Checkout Advocate

Target
07.2021 - 05.2022

Closing Lead

Target
03.2020 - 07.2021

Guest Advocate

Target
08.2015 - 03.2020

Early Childhood Care And Education

Wichita State University

Eisenhower High School

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Jose Lobos