Jose Lopez
Sunnyvale,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Shoreway Plumbing, Inc.
10.2021 - Current
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Plumber
Shoreway Plumbing, Inc.
11.2019 - 06.2020
- Achieved faster project turnaround times by effectively prioritizing tasks based on urgency and complexity level of the job at hand.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Assisted with repairs to steam, drainage, and sewer lines.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Offered guidance and training to junior team members.
Restaurant Server
Sharon Heights Golf & Country Club
01.2018 - 11.2019
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Menlo Atherton High School
Atherton, CA06.2018
Skills
- P&L Administration
- Sales expertise
- Team Oversight
- Purchasing
- Expense Control
- Effective leader
- Project Planning
- Business Leadership
- Inventory Control
- Relationship Building
- Staff Management
- Staff Supervision
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
General Manager
Shoreway Plumbing, Inc.
10.2021 - Current
Plumber
Shoreway Plumbing, Inc.
11.2019 - 06.2020
Restaurant Server
Sharon Heights Golf & Country Club
01.2018 - 11.2019
High School Diploma -
Menlo Atherton High School