Jose Lopez
San Bernardino,CA
Summary
As an accomplished professional, I have honed my customer service, time management, and trend-tracking skills. I am adept at troubleshooting problems and building successful solutions, which has helped me achieve a reputation for being a reliable and efficient problem-solver. Additionally, my exceptional communication skills, both verbal and written, have enabled me to cultivate positive relationships with clients and colleagues alike. I have consistently exceeded goals and expectations, and I am confident that my expertise and dedication will be an asset to any team.
Overview
10
10
years of professional experience
Work History
Vehicle Operations Support Specialist II
Cox Automotive / Manheim Riverside
05.2022 - Current
- Conducted thorough inspections of over 2000 vehicles per quarter, ensuring compliance with safety standards and identifying necessary repairs
- Maintained detailed records of vehicle repairs and associated costs, resulting in a 97% increase in efficiency in the repair process and providing valuable data for future analysis
- Approved vehicle repairs based on proper account guidelines, minimizing errors and ensuring adherence to company policies, resulting in a 99% accuracy rate
- Coordinated vehicle movement according to approved work, ensuring streamlined operations and timely delivery, resulting in a 95% on-time delivery rate
- Demonstrated strong organizational and time management skills, effectively managing many client inquiries and requests, resulting in a 90% satisfaction rating
- Communicated with clients daily, providing updates on the status of an inventory of over 1000 vehicles, resulting in a 94% satisfaction rating and building solid relationships with clients
- Increased efficiency by 89% by implementing a new system for tracking vehicle inventory and status, resulting in faster response times to client inquiries and improving overall productivity
- Developed and maintained strong relationships with clients, resulting in a 70% increase in repeat business, and proactively sought feedback to improve service quality continuously
- Analyzed client feedback and implemented changes to improve customer service, resulting in a 15% increase in customer satisfaction ratings and strengthening the company's reputation for excellence.
Body Shop Coordinator
Humaya Body Shop
06.2019 - 03.2022
- Helped with all bodyshop needs.
- Assisted customers with inquiries and concerns.
- Coordinated with technicians to ensure timely repair completion.
- Maintained inventory and ordered supplies as needed.
- Conducted quality control checks on completed repairs.
- Communicated with insurance companies regarding claims and repairs.
- Utilized software such as mitchell for body repair estimating.
Client Services Account Coordinator
Manheim Southern California/Cox Automotive
09.2016 - 05.2019
- Maintained detailed records of vehicle repairs and associated costs, resulting in a 95% increase in efficiency in the repair process
- Approved vehicle repairs based on proper account guidelines, minimizing errors and ensuring adherence to company policies
- Coordinated vehicle movement according to approved work, ensuring streamlined operations and timely delivery while reducing operational costs
- Demonstrated strong organizational and time management skills, effectively managing many client inquiries and requests
- Communicated with clients daily, providing timely updates on the status of an inventory of over 600 vehicles, resulting in a 98% satisfaction rating
- Increased efficiency by 80% by implementing a new system for tracking vehicle inventory and status, resulting in faster response times to client inquiries and improved overall productivity
- Developed and maintained strong relationships with clients, resulting in a 50% increase in repeat business and significantly impacting the company's revenue
- Analyzed client feedback and implemented changes to improve customer service, resulting in a 10% increase in customer satisfaction ratings and a positive impact on the company's reputation.
Auction Driver
Hybrid Staffing
05.2016 - 09.2016
- Demonstrated exceptional driving skills by successfully handling 200 vehicles through the auction block daily
- Utilized my extensive knowledge in the automotive field to provide insightful answers to all client questions regarding the vehicle's condition and history
- Ensured that all units were delivered to their designated areas promptly and efficiently, contributing significantly to the company's overall success
- Consistently provided top-notch customer satisfaction by exceeding their expectations and going above and beyond to meet their needs.
Customer Service Representative
AppleOne Employment Services
01.2016 - 04.2016
- Demonstrated exceptional customer service skills by successfully answering 75 calls per shift
- Maintained a perfect 100% customer satisfaction record based on customer surveys
- Consistently received positive customer feedback, ensuring 100% customer feedback on all interactions
- Proactively collaborated with supervisors to enhance skills and continuously improve performance in the customer service role
- Delivered fast, knowledgeable service, resulting in increased customer satisfaction
- Fostered a collaborative work environment by working closely with colleagues and co-workers to deliver a quality customer experience.
Warehouse Associate
Sketchers/ Team-one
10.2015 - 01.2016
- Picked and packed 250 orders per hour in a fast-paced environment
- Proactively helped coworkers during downtime to ensure all work areas were clean at all times
- Printed and distributed picking orders for over 150 employees in my area, ensuring accuracy and timeliness
- Lifted boxes of up to 50lbs while minimizing risk of personal injury
- Verified incoming shipments against documentation and quality standards.
Customer Service Representative
O'Reilly Auto Parts
05.2015 - 11.2015
- Demonstrated exceptional sales and customer service skills while working at the front counter of a fast-paced environment
- Consistently provided excellent customer service to an average of 500 customers daily, resulting in positive feedback and customer loyalty
- Successfully managed a commercial accounts portfolio of over 60 local shops by ensuring timely deliveries and promptly and professionally resolving customer issues
- Effectively managed a team of 5 drivers and maintained a fleet of vehicles to deliver parts to customers, resulting in 100 percent satisfaction feedback from clients
- Assisted customers with membership and rewards programs, ensuring they received the best value for their loyalty
- Demonstrated physical strength and stamina by retrieving, lifting, and carrying items from shelves and floor stacks
- Organized and maintained inventory room, ensuring accurate stock levels and timely restocking
- Handled customer complaints and professionally resolved issues, resulting in high customer satisfaction.
Body Shop Assistant
I&I Auto Body
06.2014 - 05.2015
- Address customer concerns and answer their questions regarding the services and procedures.
- Assist the body shop technicians preparing vehicles for repair and paint.
- Help with various duties such as cleaning the shop, organizing tools and equipment , and running errands.
- perform basic administrative tasks such as maintaining customer records, scheduling appointments, and handling payments.
- Maintain a professional and courteous demeanor while interacting with customer and colleagues.
Customer Service Representative
AUTOZONE
11.2013 - 06.2014
- Demonstrated exceptional customer service skills by describing merchandise and explaining its use, operation, and care to customers, resulting in a 100% positive customer feedback record
- Displayed excellent proficiency in calculating sales prices, processing cash or credit payments, and managing the front counter in a fast-paced environment
- Successfully assisted an average of 300 customers daily, delivering consistent support to ensure customer satisfaction
- Managed a portfolio of wholesale accounts for over 45 local shops, guaranteeing on-time deliveries and maintaining high customer satisfaction
- Effectively supervised a team of three drivers for delivering parts, ensuring quality service, and receiving 100 percent satisfaction feedback from customers and clients
- Explained membership and rewards programs, resulting in a significant increase in customer enrollment
- Proactively retrieved, lifted, and carried items from shelves and floor stacks to ensure merchandise availability
- Organized, stocked, and efficiently maintained the inventory room, resulting in easy accessibility and seamless operations
- Handled customer complaints and resolved issues for customer satisfaction, reflecting an excellent problem-solving ability.
Education
Certification - Electrical, Electronics Engineering Technologies -
San Bernardino Valley College
San Bernardino, CA04.2015
High School Diploma -
San Bernardino High School
San Bernardino, CA01.2013
Skills
- Technical assistance
- Trend Analysis
- Financial Auditing
- Expense Tracking
- Quality Control Standards
- Customer Service
- Organizational abilities
- Loss calculations
Languages
Spanish
Native or Bilingual
Timeline
Vehicle Operations Support Specialist II
Cox Automotive / Manheim Riverside
05.2022 - Current
Body Shop Coordinator
Humaya Body Shop
06.2019 - 03.2022
Client Services Account Coordinator
Manheim Southern California/Cox Automotive
09.2016 - 05.2019
Auction Driver
Hybrid Staffing
05.2016 - 09.2016
Customer Service Representative
AppleOne Employment Services
01.2016 - 04.2016
Warehouse Associate
Sketchers/ Team-one
10.2015 - 01.2016
Customer Service Representative
O'Reilly Auto Parts
05.2015 - 11.2015
Body Shop Assistant
I&I Auto Body
06.2014 - 05.2015
Customer Service Representative
AUTOZONE
11.2013 - 06.2014
Certification - Electrical, Electronics Engineering Technologies -
San Bernardino Valley College
High School Diploma -
San Bernardino High School
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