Jose Lopez
Wilmington,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Trainer
SEB Professional North America
03.2023 - Current
- Develop training courses on new and existing coffee equipment
- Train internal and 3rd party technicians in person or online, on how to properly use and work on equipment
- Create power points and SOPs for various different services for the equipment
- Create and grade tests on important equipment components and service routine
- Work closely with product development to find common and document any kind of issues that the technicians might encounter out on the field
- Create a tight and punctual training schedule
- Set up training classes months in advance
- Keep track of what technicians and service providers have been trained and in what machine
- Go out to job sites where a problem has occurred and diagnose the equipment and find a fix.
- Built and maintained professional relationships with vendors and suppliers.
- Analyzed and evaluated training effectiveness and program outcomes.
Lead Field Service Technician
SEB Professional North America
09.2021 - 03.2023
- Train new employees on how to perform an install and Preventative maintenance
- Managed maintenance activities, supervised staff, and inspected equipment.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Data entry of all stores and machines serviced
- Maintained company field response vehicle stocked with repair and replacement parts.
- Quality control
- Managed a team responsible for on-site and off-site installation, repair, maintenance.
- Develop a monthly work schedule for each technician that's out in the field under my supervision.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Confirmed teams hours and assigned per diem on a week to week basis for payroll
Field Service Technician
SEB Professional
03.2018 - 09.2021
- Installed and repaired professional coffee equipment in multiple convenience stores and restaurants.
- Kept detailed records of field measurements and data.
- Performed troubleshooting and diagnostics of malfunctioning equipment, and components.
- Calibrated new and existing equipment for optimal performance.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Collaborated with other field technicians to resolve complex technical issues.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Communicated with customers to provide updates, gather information and resolve issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Utilized safety practices with no complaints or accidents.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Diagnosed and repaired problems with electrical, hydraulic, and mechanical systems.
Refrigeration Technician
H20 technologies and distribution
09.2017 - 10.2017
- Drive company truck to restaurants to perform Preventative maintenance on ice machines
- Diagnose, and repair Ice machine components such as Control boards, hot gas valves, etc
- Respond to on-call emergency situations.
- Completed root cause analysis to identify issues, understand problems and implement corrective plans
- Satisfied customer needs on every call with knowledgeable service and quick responses
- Read and interpreted blueprints to understand different models
Service Clerk
Smart & Final
09.2016 - 06.2017
- Retrieve all carts from the parking lot
- Gather all store merchandise left around and take items back to where they belong
- Restock the Dairy section
- Clean bathrooms and empty out trash bins.
Education
Certification - Refrigeration 1 & 2, HVAC 1, Electrical 1
Harbor Occupational Center
San Pedro, CA06.2017
High School Diploma -
Banning High School
Wilmington, CA01.2015
Skills
- MS Office
- Maintenance
- Electrical
- HVAC
- Hand Tools
- Project Management
- Troubleshooting
- Calibration
- Salesforce (1 year)
- Data entry (1 year)
- Proficient with Microsoft Office including Excel, Power Point, and Word
- Ability to manage more than one project at a time
- Ability to learn to keep product records
- Ability to work safely and keep work area clean
- Training delivery
- Course Materials Development
- Attention to Detail
- Class Scheduling
- Training Method Development
- Training Video Production
- Professionalism
- Curriculum Design
- Problem-solving abilities
- Strategic Planning
- Training Program Development
- Team building
Certification
- Refrigeration 1, 12/01/15, Present, Refrigeration Basics such as knowledge on how all the components work and basic function.
- Refrigeration 2, 06/01/16, Present, Ability to diagnose refrigeration system, read electrical schematics, and repair units ranging from House hold units to Carrier Transportation unit.
- HVAC 1, 11/01/16, Present
- EPA Universal Certification, 12/01/15, Present
- Electrical 1 Fundamentals, 06/01/17, Present
- EPA Type I
- EPA Type II
- EPA Type III
Assessments
- Basic mechanical knowledge, Proficient, 07/01/21, Understanding and applying mechanical concepts and processes
- Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Field Trainer
SEB Professional North America
03.2023 - Current
Lead Field Service Technician
SEB Professional North America
09.2021 - 03.2023
Field Service Technician
SEB Professional
03.2018 - 09.2021
Refrigeration Technician
H20 technologies and distribution
09.2017 - 10.2017
Service Clerk
Smart & Final
09.2016 - 06.2017
Certification - Refrigeration 1 & 2, HVAC 1, Electrical 1
Harbor Occupational Center
High School Diploma -
Banning High School
- Refrigeration 1, 12/01/15, Present, Refrigeration Basics such as knowledge on how all the components work and basic function.
- Refrigeration 2, 06/01/16, Present, Ability to diagnose refrigeration system, read electrical schematics, and repair units ranging from House hold units to Carrier Transportation unit.
- HVAC 1, 11/01/16, Present
- EPA Universal Certification, 12/01/15, Present
- Electrical 1 Fundamentals, 06/01/17, Present
- EPA Type I
- EPA Type II
- EPA Type III
Similar Profiles
Jeffrey JohnsonJeffrey Johnson
Sales Manager at SEB Professional North AmericaSales Manager at SEB Professional North America
Joshua Sinclair DiazJoshua Sinclair Diaz
Sales Administrator at SEB ProfessionalSales Administrator at SEB Professional
Naftale HirdNaftale Hird
Investments Compliance Manager at QBE North America, Investments Compliance North AmericaInvestments Compliance Manager at QBE North America, Investments Compliance North America