Jose Lopez
Brownsville,TX
Summary
Exceptional Management Skills with 8+ years of experience in bars & restaurants. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Ramses Tacos & Tequilas
10.2021 - 09.2024
- Business Marketing (1 Year), Restaurant Manager, Sales, Event Coordinator, Training Coordinator
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Motivated staff to perform at peak efficiency and quality.
Floor Manager
Dog House Bar & Pub
10.2016 - 06.2021
- Security Management, Team Leader, Shift Manager, Inventory Management, Event Planner and Coordinator
- Collaborated with senior managers to design an accelerated development of diverse entry level employees to navigate barriers in customer service and develop strategies for growth in sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed closing procedure 6 times weekly by balancing cash drawers and reconciling credit card transactions.
Store Manager
Metro PCS
05.2013 - 11.2015
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Homer Hannah High School
Brownsville, TXSkills
- Operations Management
- Customer Engagement
- Recruitment
- Staff Management
- Menu development
- Food Service Background
- Organization and prioritization
- Customer loyalty
- Promotions planning
- Supervisory skills
- Kitchen equipment operation and maintenance
- Employee Retention
- Inventory control and record keeping
- Point of Sale (POS) system operation
- Food plating and presentation
- Complaint resolution
- Supply Chain Management
- Adaptable
- Team Management
- Passion for customer satisfaction
- Trained in performance and wage reviews
- Recipes and menu planning
- Conflict resolution techniques
- Business operations expertise
- Customer-Oriented
- Catering Coordination
- Staff Scheduling
- Pre-shift walk-through
- Shift Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
Leo Cortez
Area Manger
TLLR
(956) 521-8663
lionelcortezjr@yahoo.com
Joe Helm
General Manager
The Lucky Barrel & Bar & Grill
(956) 238-8174
jheagle36@gmail.com
Freddy Garcia
Manager
The Tipsy Tavern Bar & Grill
(956) 639-7401
fg8701@gmail.com
Timeline
Restaurant Manager
Ramses Tacos & Tequilas
10.2021 - 09.2024
Floor Manager
Dog House Bar & Pub
10.2016 - 06.2021
Store Manager
Metro PCS
05.2013 - 11.2015
High School Diploma -
Homer Hannah High School
Similar Profiles
Keosha MossKeosha Moss
Support Manager at Tacos & Tequilas Mexican GrillSupport Manager at Tacos & Tequilas Mexican Grill
Barbara CarballoBarbara Carballo
General Manager at Tacos and TequilasGeneral Manager at Tacos and Tequilas
Julie HolbrookJulie Holbrook
Medical Office Manager at RAMSES THABET, MD FACCMedical Office Manager at RAMSES THABET, MD FACC