Jose Lopez
Groveland,FL
Summary
Detail Oriented Adjuster with over 6 years of experience in credit card collections and claim management. Proven track record of negotiating settlements, managing accounts, and resolving disputes efficiently. Adept at assessing risk, excelling and written and verbal communication, and building strong client relationships. Familiar with compliance regulations and possess exceptional problem-solving skills
Overview
10
10
years of professional experience
1
1
Certification
Work History
Credit Specialist II
JPMorgan Chase
Lake Mary, FL
10.2019 - Current
- Conducted financial analysis on customer's accounts and credit history.
- Negotiated settlements with customers who had fallen behind on payments or were at risk of defaulting on their loans.
- Prepared reports detailing delinquent accounts, charge-offs, collection activities, and other issues related to the company's receivable portfolio.
- Identified valuable solutions for customers with credit problems.
- Contacted customers to notify of delinquent payments and resolve.
Property Desk Adjuster
Pilot Catastrophe Services
Mobile, AL
09.2024 - 10.2024
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Provided detailed estimates of repair costs for damaged properties.
- Negotiated settlements with claimants while adhering to company standards and procedures.
- Communicated regularly with clients regarding status updates on their claims.
- Prepared comprehensive reports outlining findings from investigations into property damage claims.
- Input claim information and payments into company database.
Sales Representative
Westgate Lakes Resorts
Orlando, FL
01.2019 - 09.2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Negotiated pricing contracts with customers to maximize profits.
- Negotiated deals and handled complaints or objections.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
Personal Banker
Wells Fargo & Company
Ocoee, FL
10.2014 - 12.2018
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
- Responded promptly to customer emails, phone calls and requests for information.
Education
MBA - Accounting
Universidad Metropolitana De Puerto Rico
Orlando, FL04-2014
Skills
- Operating Procedures
- Credit analysis
- Best Practices
- Effective Communication
- Negotiation abilities
- Claims Investigation
- Damage Assessment
- Settlement Negotiations
- Critical Thinking
Languages
Spanish
Native/ Bilingual
Certification
- Adjuster Florida License W944166
Timeline
Property Desk Adjuster
Pilot Catastrophe Services
09.2024 - 10.2024
Credit Specialist II
JPMorgan Chase
10.2019 - Current
Sales Representative
Westgate Lakes Resorts
01.2019 - 09.2019
Personal Banker
Wells Fargo & Company
10.2014 - 12.2018
- Adjuster Florida License W944166
MBA - Accounting
Universidad Metropolitana De Puerto Rico
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