Jose Lopez
Lehigh Acres,FL
Summary
Organized Dispatcher Clerk adept at managing logistics, coordinating routes and scheduling deliveries. Skilled in data entry, efficient communication with drivers and customers, and problem-solving under pressure. Strong record of improving delivery efficiency and enhancing coordination between departments for smooth operations.
Overview
3
3
years of professional experience
Work History
Dispatcher Clerk
Procon Equipment Services
Bonita Spring, FL
08.2024 - Current
- Received and processed incoming orders, ensuring accuracy of product and quantity.
- Coordinated delivery schedules with customers and carriers.
- Communicated with customers regarding order status, shipment tracking numbers.
- Scheduled transportation services to meet customer requirements.
- Resolved customer complaints in an efficient manner while adhering to company policies.
General Contractor Assistant
Alpat Construction
Miami, FL
03.2024 - 08.2024
- Assisted in the preparation of project bids and estimates by gathering material, labor, and equipment costs.
- Attended weekly meetings with contractors to discuss current projects and upcoming tasks.
- Performed daily site inspections to ensure quality control standards were met.
- Resolved customer complaints or inquiries regarding construction projects in a timely manner.
- Ensured compliance with local building codes and safety regulations at all times.
- Advised general contractor on any problems that arise during the course of a project.
- Received, sorted and delivered mail and faxes from clients and organized in terms of scaling priority.
Mail Clerk / Customer Services
ManpowerGroup
Miami, FL
03.2024 - 08.2024
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Prepared invoices and other documents for mailing purposes.
- Coordinated the pickup and delivery of express mail services (e.g., FedEx, UPS).
- Assisted in the planning and execution of special mailing projects.
- Answered telephones, directed calls, and took messages.
- Troubleshot office equipment, computer hardware and software issues.
Team Leader /Site Safety Coordinator
Valmont
Miami, FL
08.2021 - 03.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Ensured compliance with all safety regulations in the workplace.
- Facilitated communication between cross-functional teams within the organization.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
Some College (No Degree) - MAssage Therapy
Everest College
Miami, FLSkills
- Scheduling Coordination
- Geographical knowledge
- Route Planning
- Prioritization
- Work Order Management
- Service Coordination
- Training new hires
- Delivery procedures
- Data Entry
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dispatcher Clerk
Procon Equipment Services
08.2024 - Current
General Contractor Assistant
Alpat Construction
03.2024 - 08.2024
Mail Clerk / Customer Services
ManpowerGroup
03.2024 - 08.2024
Team Leader /Site Safety Coordinator
Valmont
08.2021 - 03.2024
Some College (No Degree) - MAssage Therapy
Everest College