JOSE LOPEZ
Orlando
Summary
Bilingual (English/Spanish) professional with over 5 years of experience in administrative, client service, and operational support roles across customer-facing environments. Proven ability to lead teams, manage high-volume workloads, and maintain service excellence under pressure. Adept at front desk coordination, guest satisfaction, staff scheduling, and operations support—bringing transferable skills ideal for hospitality and hotel environments.
Diligent Assistant Manager with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead / Licensed Insurance Agent
Self-Employed
01.2020 - Current
- Managed a team of 10 employees focused on providing enrollment support and compliance-based service in a high-volume environment.
- Provided training, quality monitoring, and daily coaching—building a positive, results-driven culture.
- Handled escalated customer concerns and ensured client needs were met with professionalism and urgency.
- Conducted client calls, verified information, and maintained up-to-date records using CRM tools.
- Skills in communication, schedule adherence, and performance oversight are directly transferable to front desk and guest relations roles.
Intake Specialist
Vitas Healthcare
11.2017 - 01.2020
- Acted as first point of contact for new clients, verifying benefits and coordinating appointments with urgency and empathy.
- Maintained accurate records to support compliance and reimbursement procedures.
- Communicated clearly with clients and families to explain services and next steps, ensuring comfort and understanding.
- Supported internal teams by tracking patient intake flow and preparing reports for supervisors.
Case Manager
Citrus Health Network
01.2016 - 09.2017
- Developed and maintained service plans in coordination with clients to ensure effective support delivery.
- Conducted regular face-to-face check-ins and progress reviews.
- Adapted plans based on client feedback and ongoing assessments.
- Provided compassionate, personalized support to diverse client populations.
Admissions Assistant
Keiser University
06.2012 - 08.2016
- Supported front desk operations, greeting and assisting students and visitors in a professional, welcoming manner.
- Coordinated student appointments and daily operational schedules; ensured property cleanliness and maintained hospitality standards.
- Collaborated with campus teams including housekeeping, guest services, and staff support to enhance overall experience.
- Managed phone and in-person inquiries, delivering prompt and courteous service.
- Assisted with administrative tasks including data entry, filing, and customer follow-ups.
Education
Bachelor - Health Services Administration
Keiser University
Skills
- Front Desk & Guest Services
- Team Supervision & Scheduling
- Rooms Operations Support
- Conflict Resolution & Complaint Handling
- Administrative & Clerical Support
- Housekeeping Coordination
- Customer Relations & Retention
- Computer Proficiency (MS Office, CRM)
- Time & Attendance Tracking
- Bilingual Communication (English/Spanish)
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
LNGG
Bilingual: English & Spanish
Certification
- Licensed Community Association Manger CAM63206
- Life & Health Licensed (2-40, 2-14)
Timeline
Team Lead / Licensed Insurance Agent
Self-Employed
01.2020 - Current
Intake Specialist
Vitas Healthcare
11.2017 - 01.2020
Case Manager
Citrus Health Network
01.2016 - 09.2017
Admissions Assistant
Keiser University
06.2012 - 08.2016
Bachelor - Health Services Administration
Keiser University
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