JOSE LOPEZ MARTINEZ
San Jose,CA
Summary
Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality.
Energetic Service Representative familiar with Hotel Industry products and services. Provides knowledgeable and fast answers. Excellent listener and communicator.
Overview
10
10
years of professional experience
Work History
Service Representative
Ecolab
09.2018 - 01.2025
- Educated customers on product features, fostering informed purchase decisions.
- Increased customer retention by delivering personalized service experiences.
- Maintained productivity and quality standards at all times.
- Adapted to changing customer needs by updating knowledge on products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer inquiries by providing accurate product information and troubleshooting support.
Maintenance Supervisor
Candlewood Suites Hotel
06.2017 - 09.2018
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 2 employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Chief Engineer
Maple Tree Inn Hotel
03.2015 - 06.2017
- Reduced equipment downtime through proactive preventive maintenance and timely repairs, ensuring smooth operations.
- Mentored junior engineers, providing guidance on best practices and technical expertise for professional growth.
- Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
- Established procedures for corrective and preventive maintenance.
- Attended weekly department head meetings to share information and voice concerns.
- Managed budgets for engineering projects, making strategic decisions to optimize resources while maintaining quality standards.
- Led a team of 3 engineers to successfully complete complex projects within budget and schedule constraints.
Education
GED -
Silicon Valley Adult Education
San Jose, CA09-2024
Skills
- Basic Electrical Knowledge
- Basic Plumbing Skills
- Basic Carpentry Techniques
- Building Equipment and Mechanical Repair Knowledge
- Experienced with Hand Tools
- Experienced in Using Power Tools
- Preventive Maintenance
- Maintenance recordkeeping
- Customer Complaint Resolution
- Troubleshooting Expertise
- Staff training
- Inventory Ordering
Languages
English
Spanish
Timeline
Service Representative
Ecolab
09.2018 - 01.2025
Maintenance Supervisor
Candlewood Suites Hotel
06.2017 - 09.2018
Chief Engineer
Maple Tree Inn Hotel
03.2015 - 06.2017
GED -
Silicon Valley Adult Education
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