Jose Luciano
Sunrise,FL
Summary
Experienced and certified Cummins Diesel Technician with over a decade of specialized expertise in diagnosing and repairing Cummins engines. Skilled in handling a diverse range of midrange to heavy-duty Cummins engines. Dedicated to providing high-quality service, known for strong work ethic and reliability. Brings wealth of knowledge and hands-on experience in maintaining heavy equipment, well-equipped to contribute to team success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Advisor
Cummins Inc.
12.2022 - 01.2024
- Communicate with the customer and service operations throughout the repair event to ensure all parties are informed of job status and expectations for completion
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Work as a team to resolve any service issues for customers, co-workers, and Cummins Engine Company
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Use appropriate Cummins Systems to accurately complete and document Work Orders (WOs) and time reports
- Adhere to company safety practices and other policies and procedures
Lead Technician/Safety Champion/Union Steward
Cummins Inc.
03.2019 - 12.2022
- Specialize in Cummins engines and troubleshooting on industrial, commercial, and automotive units
- Certified and experience on several cummins engines,
- Evaluating completed work prior to release, seeking supervisor approval where required
- Actively participating in safety or educational training as required
- Identify warrantable repairs and document on repair orders
- Overseed daily shop operations, including prioritizing and delegating task and assignments and implementing strategies to optimize workflows
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects as Safety champion
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures..
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Diesel Shop Service Supervisor
Trucktronics, LLC
07.2015 - 02.2019
- Supervise entire shop employing 8 technicians
- Responsible for scheduling and managing workflows for all technicians
- Oversee shop maintenance, cleanliness, efficiency, and safety
- Supervise and coordinate the function of the team of shop-based service technicians to ensure that all repair operations are executed at a consistently high level of quality and customer satisfaction
- Support and enable the administration with service work orders process and communication with the customer throughout
- Collaborate with the Service Coordinator to ensure the timely opening and closing of work orders
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Monitored team's performance and gave feedback when necessary.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Perform diesel engine swaps, clutch replacement, and truck preventive maintenance
Lead Field Service Technician
Cummins Power South
01.2004 - 01.2015
- Evaluating completed work prior to release, seeking supervisor approval where required
- Actively participating in safety or educational training as required
- Work closely with mdta and bct warranty representives Identify warrantable repairs and document on repair orders
- Resolved warranty claims swiftly by coordinating with manufacturers'' representatives to ensure proper documentation and processing procedures were followed.
- Implemented quality control measures to minimize rework, saving time and resources while maintaining high standards for repairs.
- Provided exceptional customer service by thoroughly explaining repair needs and options to clients, leading to repeat business opportunities.
- Maintained current knowledge of emerging trends in diesel technology through continuous professional development and cummins training.
- Troubleshot systems, traced problems and diagnosed root causes.
- Applied documented procedures Cummins engineering and policies to complete complex repairs and identify and prepare required parts and tools..
- Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Led cross-functional projects successfully by coordinating efforts between various departments involved in the process.
- Troubleshot complex technical issues effectively using comprehensive analytical skills.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Engineman (EN)
U.S. Navy
01.1999 - 01.2004
- Petty Officer Second Class, Supervise Operate and maintain electrohydraulic controllable pitch propeller systems and steering engines, refrigeration and air conditioning systems, air compressor, and small auxiliary boilers
- Aligning fuel, water, and air piping system, and controlling operation of diesel engines used for ships and small craft propulsion
- Cleaning, lubricating, adjusting, testing, and performing other preventing maintenance on diesel engines
- Repairing or replacing valves, pumps, compressors, heat exchangers and control devices used with diesel engines and gas turbines
- Analyze machinery operating records and reports
- Sailor of the quarter 2003
- Achieved tight deadlines without compromising quality by efficiently managing time-sensitive assignments under pressure.
- Collaborated closely with cross-functional teams such as electrical technicians or hydraulic specialists for seamless execution of complex projects.
- Assisted in training new Enginemen, sharing knowledge and expertise to ensure their successful integration into the team.
- Ensured maximum uptime, performing timely repairs and preventive maintenance on engines.
- Performed daily log updates and generated reports for supervisors.
- Performed or participated in emergency drills as required.
- Performed thorough, accurate and efficient repairs and preventive maintenance.
- Maintained clean, organized and safe engine rooms always ready for team inspections.
- Identified opportunities for process improvement through continuous evaluation of current practices and procedures.
- Reduced downtime by diagnosing and resolving complex mechanical issues through root cause analysis.
Education
GED -
Blue Ridge Community College
180 W Campus Dr, Flat Rock, NC 28731Skills
- Proficient in Cummins Quickserve
- Cummins EPA07/EPA 10 Products
- Troubleshooting
- Proficient in Cummins ECM calibrations
- Specializing in cummins engine products
- Overhauling cummins engines
- Warranty Repairs Understanding
- Solid Independent worker
- Problem-Solving
- Shop safety procedures
- Team Player
- Workplace safety
- ASE Diesel engine certified
- Customer service
- Computer skills
References
Available upon request.
Certification
Ceritfied ASE T8 Diesel
Languages
English
A1
Timeline
Service Advisor
Cummins Inc.
12.2022 - 01.2024
Lead Technician/Safety Champion/Union Steward
Cummins Inc.
03.2019 - 12.2022
Diesel Shop Service Supervisor
Trucktronics, LLC
07.2015 - 02.2019
Lead Field Service Technician
Cummins Power South
01.2004 - 01.2015
Engineman (EN)
U.S. Navy
01.1999 - 01.2004
Ceritfied ASE T8 Diesel
GED -
Blue Ridge Community College
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