Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Lugo

Kissimmee,FL

Summary

Dynamic and goal-oriented professional with a strong work ethic, recognized for enhancing customer satisfaction at Sam's Club. Proven ability in complaint handling and performance tracking, leading to increased member retention. Skilled in product sales and effective communication, fostering positive relationships and driving engagement initiatives.

Overview

2
2
years of professional experience

Work History

Frontline Member Associate

Sams Club
07.2024 - 07.2025
  • Educated members on membership benefits and promotions to drive engagement and loyalty initiatives.
  • Trained new associates on company policies, procedures, and sales techniques for effective teamwork.
  • Achieved a high level of member retention through exceptional interpersonal skills and relationship-building efforts.
  • Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
  • Managed multiple tasks simultaneously without compromising quality or accuracy of work performed.

Sales Associate Supervisor

Reebok
06.2023 - 03.2025
  • Supervised sales team to enhance customer engagement and service quality.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.

Sales Associate Supervisor

Eddie Bauer
06.2023 - 03.2025
  • Assisted in training new sales associates on customer service protocols and product knowledge.
  • Supported daily sales operations by processing transactions accurately and efficiently.
  • Collaborated with team members to maintain organized stockroom and ensure product availability.
  • Engaged customers by providing tailored recommendations and addressing inquiries effectively.
  • Monitored inventory levels and reported discrepancies to management for timely resolution.
  • Contributed to visual merchandising efforts, enhancing store presentation and customer experience.
  • Facilitated communication between sales associates and management regarding customer feedback and concerns.
  • Participated in team meetings to share insights on improving sales strategies and customer satisfaction initiatives.

Customer Service Representative

Tropical Smoothie
01.2023 - 06.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided exceptional customer service, ensuring positive experiences for all customers.
  • Trained new team members on operational processes and customer service best practices.

Education

Bachelor Of Information Technology - Cyber Security

Valencia College
Orlando, FL
07.2026

Skills

  • Product sales
  • Customer service
  • Money handling
  • Analytical thinking
  • Work prioritization
  • Professionalism
  • Problem-solving skills
  • Multitasking Abilities
  • Team collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Timeline

Frontline Member Associate

Sams Club
07.2024 - 07.2025

Sales Associate Supervisor

Reebok
06.2023 - 03.2025

Sales Associate Supervisor

Eddie Bauer
06.2023 - 03.2025

Customer Service Representative

Tropical Smoothie
01.2023 - 06.2023

Bachelor Of Information Technology - Cyber Security

Valencia College

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