Jose-Luis Flores

As an SCS Inside Sales Representative, I've established a brand of being a hard-working, ambitious and consistent agent. During my time with Spectrum, I've achieved top monthly sales quartile finishes consistently.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Multi-time Mobile Line Club Award winner.
• Worked as a lead Sales Mentor.
• 2024 Star Academy participant for SCS Sales.

As an Account Executive, it was my job to cold call, scout and meet with prospects to meet and analyze financial products to meet their needs. I was responsible for setting up my own meetings with clients and following up with them and my team of underwriters to get their policies in place.

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

My time with Northwestern Mutual was spent connecting prospects with products in the insurance and financial services world. I grew my book of business through cold calling, referrals, meet and greet events and social media advertising. During my short tenure with the company I achieved the highest closing rate, convincing 65% of my prospects to do business with us.

• Called warm, and cold, leads and prospects to set set appointments
• Built strong relationships with clients through transparent communication and trust-building activities.
• Worked cross departmentally to create presentations for client meetings.
• Conducted thorough risk assessments, minimizing potential losses for clients and the firm.

During my tenure with GEICO I achieved the Chairman's Club 8 times, the companies most prestigious sales recognition award. I also was perpetually in the top 5% for sales per hour, total sales, customer satisfaction surveys and sales quality.

• Negotiated favorable terms with carriers for clients, securing better coverage at lower premiums.
• Sold to a diverse portfolio of clients, consistently meeting or exceeding sales targets.
• Streamlined internal communication channels between sales, underwriting, claims management teams for improved efficiency across all departments.
• Enhanced customer satisfaction by addressing their insurance needs and providing tailored solutions.

As Retail Sales Associate it was my job to educate, demonstrate and sell telecom services to residential clients. During my tenure, due to my ability to meet and exceed quotas, I was internally promoted to a store key holder, responsible for opening and closing of stores, nightly cash deposits and handling customer escalations, as well as coaching other sales associates.

• Consistently exceeded sales quotas and metrics.
• Was promoted to Key Holder; was responsible for nightly opening and closing of stores, coaching reps on sales techniques and helping with product launches or changes.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.