Summary
Overview
Work History
Education
Skills
Certification
Preferred Name
Personal Information
Languages
Timeline
Generic

Jose Luis Dominguez

Summary

Highly versatile and hardworking individual with a genuine and honest approach to work. Diverse range of skills acquired from various industries including restaurants, retail, management, and customer service. Adaptable and capable of handling different types of work. Currently pursuing a bachelor's degree in music production from Full Sail University, showcasing a commitment to personal and professional growth. Known for being easy to work with, quickly adapting to changes and always taking the lead. Exceptional management skills gained through experience as an assistant manager. Excels in organization, upselling, meeting daily targets, prioritizing tasks, delegating responsibilities effectively, providing follow-up support, and offering valuable insights during manager meetings for process improvements.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Package Shipper

Skyline Deliveries
01.2025 - Current
  • Receive packages, print out the new shipping label, check the boxes and upload a picture of the products, tape box back up and put the new shipping label on it
  • Take package to fed ex or ups drop off and get a receipt to post it on the dashboard so it is known that your package has been sent

Package Shipper

Saverata
12.2024 - Current
  • Receive packages, print out the new shipping label, check the boxes and upload a picture of the products, tape box back up and put the new shipping label on it
  • Take package to fed ex or ups drop off and get a receipt to post it on the dashboard so it is known that your package has been sent

Provider

Mi casita
08.2024 - Current
  • Cook, Clean apartment, Wash Dishes, Do the laundry, Grocery shopping

Customer Service Representative

Maximus
12.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

First National Bank Texas
04.2023 - 11.2023

Assisted clients with issues they were having with their bank such as ordering them a new debit card, unauthorized charges, and issues with their mobile banking app.

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Pipefitter Journeyman

REFINERY SPECIALTIES
12.2022 - 03.2023
  • PipeFitter, used different types of saws/tools, cut pipes, ran hydro and air tests, read Iso's to find what pipe needed to be worked on and tested, worked six 13 hour shifts a week

Assistant Manager

Love's Travel Stops & Country Stores
03.2018 - 11.2022
  • I was in charge of the store when the General manager wasn't present
  • Did the truck orders, clean and condensed the coolers, back stock and floor planograms
  • Made sure employees would complete weekly tasks
  • Had all employee's upselling the stores promotional product's
  • Made sure that the restaurants food case was stocked with good fresh quality food, as well as the store side's roller grills
  • Kept the coffee/ fountain drink area cleaned and restocked

Customer Care Representative (CCR)

Teleperformance (XBOX)
01.2013 - 12.2016
  • Assisted customers that had issues with their Xbox Live accounts
  • Helped them gain access back into their accounts, Issued refunds for unauthorized transactions, issued codes for DLC's that weren't working after purchasing gift cards from local stores, and sold xbox live subscriptions

Education

BBA - Music production

Full Sail University
Orlando, FL
11-2025

High school diploma - High School Administration

Edcouch-Elsa High School
Edcouch, TX
06.2011

Skills

  • Planograms
  • Merchandising
  • Loss Prevention
  • Retail Management
  • Sales Management
  • POS
  • Recruiting
  • Store Management Experience
  • Inventory Control
  • Microsoft Excel
  • Cash Handling
  • Marketing
  • Organizational Skills
  • Money handling
  • Assistant Manager Experience
  • Inbound customer service
  • Sales experience
  • Critical thinking
  • Customer service
  • Team leadership
  • Upselling
  • Team motivation
  • Documentation and reporting
  • Management
  • Customer relations
  • Teaching
  • Product packaging
  • Commercial Cleaning
  • Shipping coordination
  • Supervising Experience
  • Pressure testing procedures
  • Public Speaking
  • Problem resolution
  • Leadership
  • Call center experience
  • Pricing
  • Inventory tracking
  • Fundraising
  • Computer proficiency
  • Microsoft Office
  • Task delegation
  • Research
  • Performance tracking
  • Retail Sales
  • Interviewing techniques
  • Events Management
  • Complaint resolution
  • Presentation Skills
  • Production scheduling
  • Account Management
  • Payment processing
  • Restaurant Experience
  • Retail operations
  • Event Planning
  • Empathy and patience
  • Cash register
  • Employee scheduling
  • Store management
  • Email communication
  • Communication skills
  • Customer satisfaction measurement
  • Negotiation
  • Operations management
  • Time management
  • Interviewing clients
  • Professional telephone demeanor
  • Customer rapport
  • Technical troubleshooting
  • HIPAA expert
  • Microsoft outlook

Certification

Food Handler Certification

Preferred Name

JD

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Package Shipper

Skyline Deliveries
01.2025 - Current

Package Shipper

Saverata
12.2024 - Current

Provider

Mi casita
08.2024 - Current

Customer Service Representative

Maximus
12.2023 - 07.2024

Customer Service Representative

First National Bank Texas
04.2023 - 11.2023

Pipefitter Journeyman

REFINERY SPECIALTIES
12.2022 - 03.2023

Assistant Manager

Love's Travel Stops & Country Stores
03.2018 - 11.2022

Customer Care Representative (CCR)

Teleperformance (XBOX)
01.2013 - 12.2016

BBA - Music production

Full Sail University

High school diploma - High School Administration

Edcouch-Elsa High School
Jose Luis Dominguez