Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jose Luna

Tunnel Hill,GA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 8 years in carpet industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for employees. Adaptable and enterprising shift lead with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Lead 3

Mohawk Industries Inc
10.2018 - Current
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
  • Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Reduced downtime by performing routine maintenance tasks on utility equipment, ensuring optimal performance.

Education

GED -

Georgia Dept of Education
Georgia
03.2012

Skills

  • Operations Monitoring
  • Performance Improvement
  • Conflict Resolution
  • Work Delegation
  • Team Motivation
  • Rules Enforcement
  • Regulatory Compliance
  • Employee training
  • Process improvement
  • Task prioritization
  • Data analysis
  • Decision-making capabilities
  • Effective communication
  • Technical knowledge
  • Scheduling expertise
  • Team leadership
  • Software proficiency
  • Workplace safety

Certification

Management training

Aspire certification

Timeline

Shift Lead 3

Mohawk Industries Inc
10.2018 - Current

GED -

Georgia Dept of Education

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Jose Luna