Summary
Overview
Work History
Education
Timeline
Generic

Jose Luna

New York,NY

Summary

Fully Bilingual, self-motivated and hardworking employee with the ability to meet and exceed productivity targets. Excellent organizational and communication skills. Ability to resolve customer issues and implement workable solutions. A strong sense of urgency ensures customer satisfaction and improved customer retention levels.

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.

Overview

13
13
years of professional experience

Work History

Security Officer

Elite Investigations Inc
01.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored CCTV cameras and alarm systems for security breaches.

Security Officer

Allied Universal
08.2016 - 01.2023
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Customer Service Representative

Kings TeleServices
02.2015 - 06.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Inventory Specialist

Morton Williams Supermarket
01.2014 - 05.2015
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Negotiated with suppliers for better pricing on bulk orders, achieving cost savings without compromising quality.

Programmer

NetCom Learning-Job Internship
11.2012 - 09.2013
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Handled database and website programming Tasks (HTML,CSS, PHP, JavaScript, MySQL, Ruby, Java)
  • Debugged problems caused by hardware, operating systems software, application programs and network failures.
  • Improved software efficiency by creating automated scripts and tools.
  • Created databases, data entry systems, web forms, and other applications for diverse uses.
  • Mastered multiple frameworks for software development.

Education

No Degree - Business Management

Borough of Manhattan Community College
New York

Graduate Certificate - Programming -HTML,CSS, PHP, JavaScript, MySQL, Rub

Netcom Learning
New York, NY
01-2012

GED -

Franklin D. Roosevelt
Brooklyn, NY
09-2011

Cisco-CCNA Certification - Cisco Router Internetwork Solutions

Private Class Professor
Bronx, NY
02-2013

Timeline

Security Officer

Elite Investigations Inc
01.2023 - Current

Security Officer

Allied Universal
08.2016 - 01.2023

Customer Service Representative

Kings TeleServices
02.2015 - 06.2016

Inventory Specialist

Morton Williams Supermarket
01.2014 - 05.2015

Programmer

NetCom Learning-Job Internship
11.2012 - 09.2013

No Degree - Business Management

Borough of Manhattan Community College

Graduate Certificate - Programming -HTML,CSS, PHP, JavaScript, MySQL, Rub

Netcom Learning

GED -

Franklin D. Roosevelt

Cisco-CCNA Certification - Cisco Router Internetwork Solutions

Private Class Professor
Jose Luna