Jose Malta

As the quality process assistant I oversaw general shift quality related with customer returns yield and concessions to ensure the highest recovery per unit while reducing defects, tracked defects across the outbound and problem solve departments deep diving defects and developing an action plan.

I managed shift labor planning to help support shift management to ensure compliance for daily task completion.

• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Managed and motivated employees to be productive and engaged in work.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Managed shift labor planning to ensure optimal productivity, fast start and support throughout all departments.

As a Learning Ambassador my role is to be the face of Amazon; providing a positive and welcoming experience for all new associates. I assist in facilitating onboarding, training/retrains and coaching. I engage associates to identify any barriers to create a work environment that is productive and fun while maintaining the highest quality and safety standards.

• Pick - Assist my team in gathering all items from the pick list and staging it for packing.
• Pack - Fulfilling customer orders in a timely and safe manner maintaining quality standards.
• Waterspider - Assist my team with moving pallets, staging, unloading and loading trucks.
• Inventory management - Assist with inventory accuracy and receiving new inventory into our cage for proper and safe storage in a timely manner.
• Outbound/Inbound dock associate - Used multiple network systems to load trucks and ensure load quality, destination accuracy, and regulatory compliance.