JOSE MANUEL
Downey,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and result-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
14
14
years of professional experience
Work History
SSR
CINTAS
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Educated customers about billing, payment processing and support policies and procedures.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
FedEx
10.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Account Manager
CALIFORNIA SOLAR GUYS
04.2020 - 08.2021
- Focused on learning new skills and stayed updated with industry changes.
- Collaborated with departmental leaders to establish organizational goals, strategis plans and objectives
- Created sales forecasts to target daily, monthly and yearly objectives.
- Committed to delivering excellent customer service while working in a fast paced enviroment
- Cold calling (80-100) per day
- Cold Emails
- Set up 4-6 appointments per day
- Door Knocking
- Networking
Owner/Operator
Milkyway Tea House
03.2017 - 04.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Trained and motivated employees to perform daily business functions.
Finance Manager
Tacoma Auto Sales
08.2014 - 03.2017
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Cultivated and maintained relationships with external finance partners
Store Manager
Complete And Welding Supplies
05.2010 - 08.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
South East High School
South Gate 06.2007
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Verbal Communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
SSR
CINTAS
07.2023 - Current
Sales Associate
FedEx
10.2021 - 07.2023
Account Manager
CALIFORNIA SOLAR GUYS
04.2020 - 08.2021
Owner/Operator
Milkyway Tea House
03.2017 - 04.2020
Finance Manager
Tacoma Auto Sales
08.2014 - 03.2017
Store Manager
Complete And Welding Supplies
05.2010 - 08.2014
High School Diploma -
South East High School