Jose Marin Melo
Mountain View,CA
Summary
Dedicated and highly observant security professional with experience in luxury retail security, customer service, and general labor. Proven ability to handle high-pressure situations, de-escalate conflicts, and ensure the safety of clients and employees. Strong communication skills, leadership qualities, and a commitment to maintaining a secure and welcoming environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Luxury Security Officer
Allied Universal Security Services
12.2021 - Current
- Provide security and protection for clients and employees at the Chanel Boutique inside Neiman Marcus Palo Alto
- Successfully deterred large-group smash-and-grab attempts through proactive security measures
- Responded to an active shooter situation by following protocols, ensuring customer safety, and maintaining calmness
- Escort high-profile clients to their vehicles upon request, providing an added level of customer service
- Enforce store policies by appropriately escorting out disruptive individuals while maintaining professionalism
- Foster strong relationships with employees, clients, and colleagues to enhance overall security presence and customer experience
General Labor & Assistant
Tri Valley Contracting
04.2021 - 02.2022
- Assisted lead painters with various projects, including preparation, painting, and cleanup
- Set up and maintained job sites to ensure a safe and efficient working environment
Shipping & Receiving Associate
Nordstrom
11.2020 - 04.2021
- Processed and fulfilled online orders with accuracy and efficiency
- Managed inventory and ensured timely shipping of products
Front Desk Receptionist
The Little Gym
06.2019 - 05.2020
- Provided excellent customer service by assisting clients with scheduling and inquiries
- Maintained organization of class schedules and facilitated smooth daily operations
Education
High School Diploma -
Los Altos High School
01.2019
Skills
- Strong communication and interpersonal skills
- Ability to maintain composure in high-stress situations
- Conflict resolution and de-escalation techniques
- Leadership and teamwork-oriented mindset
- Technologically proficient and detail-oriented
- Reliable
- Organized
- Proactive
- Report writing
- Incident reporting
Certification
- Mixed Martial Arts Training - 2+ years of training and ongoing practice
- Fluent in Spanish (bilingual proficiency)
Timeline
Luxury Security Officer
Allied Universal Security Services
12.2021 - Current
General Labor & Assistant
Tri Valley Contracting
04.2021 - 02.2022
Shipping & Receiving Associate
Nordstrom
11.2020 - 04.2021
Front Desk Receptionist
The Little Gym
06.2019 - 05.2020
High School Diploma -
Los Altos High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
David KrouskopDavid Krouskop
Unarmed Security Officer at Allied Universal Security ServicesUnarmed Security Officer at Allied Universal Security Services
Matthew ZelayaMatthew Zelaya
Facilities Coordinator at CBRE @ GoogleFacilities Coordinator at CBRE @ Google