Jose Mariona

Manager on Duty

Discount Tire

02.1993 - 12.2023

Trained employees in essential job functions.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
Improved team productivity by implementing efficient scheduling and task delegation processes.
Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
Initiated plans to improve customer relations, quality standards, and service efficiency.
Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.